Samsung is a South Korean-headquartered global conglomerate, providing products ranging from engineering and construction services to semiconductors. It...

Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together.

Cars may travel at speed, but the automotive sector has not really moved much in the last hundred...

On the 27th September, we were delighted to host the ABI Lab COO Roundtable at Konecta’s office in...

Following a complex period, our sector is undergoing a phase of renewal and adaptation to new market needs,...

RDI partnered with a leading telecommunications provider whose review process for service activation calls was cumbersome. Though they...

One of RDI’s retail clients, a premium, durable product manufacturer, faced several challenges: delivering best-in-class customer experience during...

A long-standing RDI partner in the healthcare industry experienced decreased customer satisfaction (CSAT), primarily caused by lower than...

Working Solutions' SVP of Business Development, Gary Ash, hosts a panel discussion at ICX Summit about optimizing CX...