All Access: Predictive CX 2024
January 23 - January 24
The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact, companies utilizing predictive analytics to enhance CX witness a notable 10% boost in customer retention.
Despite this, the majority of CX analytics programs still heavily depend on historical data and surveys, resulting in delays between gaining insights and acting.
All Access: Predictive CX will focus on harnessing data to drive operational efficiency, reduce churn and enhance customer satisfaction.