All Access: Voice of the Customer 2024
February 20 - February 21
In a world where customer experiences determine success, understanding the Voice of the Customer (VoC) is crucial. In fact, 67% of customers are willing to share their feedback if they feel it will be used to improve the product or service.
Yet, collecting, analysing, and acting on feedback is a challenge due to evolving expectations, data volume, and the lack the necessary senior management buy in to link insights to outcomes.
All Access: Voice of the Customer addresses these challenges head-on, equipping you with practical solutions.