The OpsTalent story began when two strangers, Gabriela Ziółkowska and Trevor Coyne, met on a blind date in ...

Surge capacity requires contact centers to quickly scale up their resources to meet seasonal peaks or an unexpected ...

The term KPI stands for “Key Performance Indicator.” KPIs are a set of measurable business objectives established to ...

Asking the right discovery (probing) questions will ensure that the customers’ communication, desires, needs and expectations are laid ...

DigiMarCon North Africa 2025 is your chance to … Hear from some of the most audacious and thought-provoking ...

DigiMarCon Brazil 2025 is your chance to … Hear from some of the most audacious and thought-provoking speakers ...