Offshoring vs Outsourcing

By |2024-09-10T15:46:05+00:00September 10, 2024|

Offshoring vs. outsourcing: what’s the difference? It matters more than you think. Every business wants to find ways to make their work easier, save money, and get better at what they do, so they can stay ahead of the competition. When faced with the need to grow rapidly without unreasonable cost implications, two popular strategies are offshoring and outsourcing. But how are they different, and how should you choose? Let us help you determine which tool is right for your business.

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How to Choose the Right Outsourcing or Offshoring Partner for Your Business

By |2024-09-10T15:21:38+00:00September 10, 2024|

In our last article, we talked about the differences between outsourcing and offshoring in today's business world. Now that you’re more familiar with the strengths and weaknesses of these two approaches, you may be wondering how to choose the right outsourcing or offshoring partner for your business. Making the right choice will help you maximize the potential benefits of your partnership, including cost savings, efficiency, and access to specialized skills.

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7 Best Practices for Onboarding: Expert Tips From HR Unplugged

By |2024-04-25T21:42:15+00:00April 25, 2024|

Onboarding is a critical piece of the employee experience maybe even the most important part of the employee journey! With the average tenure of US employees sitting at just above 4 years, HR leaders and teams are under tremendous pressure to maximize their investment in new hires and prevent costly turnover.

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State of HR 2024

By |2024-04-25T21:31:29+00:00April 25, 2024|

HR is a challenge even during the best of times, but 2023 featured a line-up of harrowing events that disrupted lives, homes, and workplaces around the world. Not to mention the many rounds of tech layoffs that began in late 2022, and the ongoing labor shortages across a number of industries

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2023 Conversational Al Intelliview: Decision-Makers Guide to Enterprise Intelligent Assistants

By |2024-04-25T20:59:05+00:00April 25, 2024|

The release of ChatGPT one year ago unleashed tremendous expectations for enterprises to leverage Large Language Models (LLMs) and Generative AI resources. Businesses are steadily exploring applications and use cases that improve customer experience, employee productivity, and prospects for increased revenue. In this 2023 edition of the Conversational AI Intelliview, Opus Research evaluates 1 leading Enterprise Intelligent Assistants providers who are under increasing pressure to leverage emerging technologies for automated, natural-language, self-service solutions and the ongoing refinement of voicebots, chatbots, and other conversational assistants.

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What’s the Difference Between Call Center and Contact Center Outsourcing?

By |2024-04-25T10:43:24+00:00April 25, 2024|

Contrary to popular belief, call center outsourcing and contact center outsourcing are different. Even though professionals use the terms contact center and call center interchangeably. Today’s customers have more options than ever to contact a company for support. When it comes to outsourcing, it’s essential to understand the difference between the two to identify the right solution for your business.

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