Blog_What Makes a Top Customer Service Outsourcing Company

By |2024-03-01T15:38:48+00:00March 1, 2024|

Top customer service outsourcing companies are those that consistently deliver high-quality service and support to their customer’s clients. The value realized in terms of actual benefits and returns that a company achieves by outsourcing its customer service functions is often greater than managing these functions in-house. A top customer service outsourcing company will provide an effective arrangement that results in cost savings and improved customer satisfaction, leaving companies to focus on core business functions, all of which contribute to the overall value of outsourcing customer service

Blog_The Human Touch in a Digital World: Strategies for Personalizing Inbound

By |2024-03-01T15:29:42+00:00March 1, 2024|

Did you know that two-thirds of consumers expect brands to understand their expectations and needs? Today’s consumers want customer interactions to be personalized around their unique needs.

Blog_High Call Volumes Explained: Our Top Tips for Managing Volume Spikes

By |2024-03-01T15:22:02+00:00March 1, 2024|

Call centers are often unpredictable places. One minute, your team’s agents may be enjoying a calm day with a normal flow of phone traffic, but within minutes, the center can be inundated with more calls than ever anticipated.

Blog_Incorporating Multichannel Support: How to Manage Inbound Calls

By |2024-02-28T14:45:25+00:00February 28, 2024|

According to Digizuite, brands that excel at multichannel (also known as omnichannel) customer engagement enjoy better annual revenue increases and lower costs per contact than other brands. The bottom line is that customers expect to be able to frictionlessly interact with your brand over multiple channels, especially when seeking support.

Blog_How to Select a Third-Party Call Center Services Partner

By |2024-02-28T14:33:04+00:00February 28, 2024|

Over 50% of retail customers in the United States prefer to address urgent issues via phone conversations. This statistic demonstrates the importance of providing your customers with high-quality, timely phone based support. However, delivering this support in-house is impractical, expensive, and inefficient

Blog_7 Tips on Hiring an Outbound Call Center for the First Time

By |2024-02-28T14:20:32+00:00February 28, 2024|

If you’re considering hiring an outbound call center and you have never done so, you may feel overwhelmed with choices and unsure how to make the right one. You are not alone. Many business owners struggle with evaluating outbound call centers for quality service and the ability to meet critical business objectives.

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs

By |2024-02-25T22:30:37+00:00February 25, 2024|

The term KPI stands for “Key Performance Indicator.” KPIs are a set of measurable business objectives established to gauge how successful your team is in their efforts to reach company goals. KPIs can be used to measure sales, marketing, operating, financial and customer service performance. Customer service and sales environments are ripe with KPIs to measure.

5 Technologies That Will Be Driving Customer Experience In 2024

By |2024-02-25T22:25:34+00:00February 25, 2024|

The customer experience (CX) refers to the impression consumers have of your brand as a whole throughout the entire buyer’s journey. A positive customer experience is vital to the success of your business. And, every business should strive to exceed its customers’ expectations in order to retain them as long-term loyalists.

18 Ways to Magically Convert Website Visitors Into Customers

By |2024-02-25T21:25:22+00:00February 25, 2024|

Ah, window shopping! What a fun activity, isn’t it? Whether it is browsing through the storefronts of New York City or checking out the mom-and-pop shops in your local town, sometimes the mere fix of looking at items on display is all you need.