This case study explores the successful partnership between Liveware Labs and a renowned Australian business travel wholesaler.
The travel wholesaler faced a critical challenge in providing round-the-clock customer support to its global clientele. They required after-hours coverage during weekdays from 8 pm to 8 am and throughout the weekends. Meeting these service demands with internal resources posed difficulties due to staffing limitations and potential strain on existing teams.
At Liveware, we analyze your needs thoroughly. Understanding your challenges and tailoring solutions through strategies targeted towards People, Process and Systems, we provide solutions through our delivery centers globally. Our approach allows us to match skills with the right talent and create value every step of the way.
Our people work in various industries and perform critical roles for organizations globally. We combine business knowledge and years of experience to drive business value and growth for your organization.
