Matt is a 34-year veteran of the call center /BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. In the past 34 years, he has spent time in every facet of call center operations and outsourcing processes. Matt is committed to sharing his experiences and helping others. From its humble beginnings in Nacogdoches, Texas Etech has grown to over 3,000 employees that provides world-class solutions to Fortune 500 companies from its locations in the US, India, and Jamaica. Matt has been President and CEO of Etech since 2013.
Speech Analytics is revolutionizing the contact center industry with detailed insights and analytics for determining the Voice of Customer, process friction points, and other powerful intel that is “beyond the checkbox”. Empowering organizations to determine customer sentiments, AI-Powered Speech Analytics supports making well-informed data-driven decisions.
