Customer satisfaction remains a critical aspect of any business looking for ways to differentiate itself and retain customers. According to studies, the average American consumer tells 16 other customers about a bad customer experience.
It’s no secret that unresolved negative customer experiences can be damaging for brands. According to extensive research, you need an average of 12 positive experiences to make up for a single negative experience.
HelpSquad is a global BPO that allows companies to outsource their critical customer service and business processes to highly-trained, experienced agents. HelpSquad customer service fanatics can take on any role – customer service, call center, and back office operations. We guarantee that outsourcing customer support with HelpSquad will reduce operational costs, increase efficiency, and expand productivity. At the same time, outsourcing will free-up personnel to focus on value-added tasks.
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