Outsourcing to South Africa has become increasingly popular in recent years. In fact, the business process outsourcing (BPO) market there “was valued at USD 1.4 billion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 13.2% from 2020 to 2027,” according to Grand View Research.

So, whether you’re a buyer of CCaaS solutions for your business, a professional in the call center industry, or a technology provider looking to understand the competitive landscape, this PDF (with live links) will help you explore the sites, tools, apps, and services you need to know. There’s a lot to keep up with, and our first annual contact center industry map gives you a quick way to understand it all.

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