Deciding to outsource some of your business functions is a huge step toward the growth and future of your business. The number of businesses looking for outsourcing partners is growing, as is the number of businesses providing outsourced services. In fact, roughly 66 percent of businesses in the United States outsource at least one department.

So, whether you’re a buyer of CCaaS solutions for your business, a professional in the call center industry, or a technology provider looking to understand the competitive landscape, this PDF (with live links) will help you explore the sites, tools, apps, and services you need to know. There’s a lot to keep up with, and our first annual contact center industry map gives you a quick way to understand it all.

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