In 2023, HR departments have shifted their focus from the future of work to the now of work. Many HR practices established during the COVID-19 pandemic (which forever changed our working lives) have accelerated, forcing companies to rethink HR best practices—and plan for a quickly changing future.
Cuddled in the lap of the Himalayas, Nepal other than its alluring scenic beauty has a lot to offer. The rise and growth of Business Process Outsourcing (BPO) services in Nepal tell a captivating story connected to the country's economic journey and globalization trends. Though outsourcing had its beginnings in the late 20th century, the country stepped into the game in a big way during the early 2000s.
Explore the world of Optimum Offshoring and its transformative impact on businesses. Discover the advantages of tapping into global talent, reducing costs, and enhancing operational efficiency.
Organizations are taking a cautious approach to Generative AI – the Large Language Model (LLM) powered ChatGPT-like applications that have burst onto the technology and consumer scene. Increasingly, the C-suite is trying to factor in how LLMs and Generative AI will be part of their digital transformation roadmaps.
This roundup is your passport to a future shaped by innovation, where every trend holds the promise of transforming the way you engage with customers.
Liveware Labs played a pivotal role in assisting a large financial advisor group in overcoming challenges related to growth, reducing operational expenses, and enhancing customer service.
This case study focuses on an internationally renowned travel group that faced challenges in managing its customer service operations due to increasing demand.
This case study explores the successful partnership between Liveware Labs and a renowned Australian business travel wholesaler.
In the hustle and bustle of running a small business, every interaction counts. Call center solutions built for small businesses can give you the competitive edge you need to stand out from the crowd.
Take a second to think about your everyday tasks at work. How many are repetitive? How much time do you spend on the administrative side of your work? Or how about data mining and entry? According to one study, over 40% of surveyed workers spend at least a quarter of their workweek on manual, repetitive tasks. And of these tasks, email, data collection, and data entry take up the most time.
