Consumers expect a lot of brands these days, but one of their top requirements is that businesses speak their language. More than two-thirds (68%) of people surveyed by Unbabel said they would switch brand if a competitor could communicate in their native tongue, while nearly the same (64%) indicated they would be willing to pay more for a product or service if support was available in their language.
We live in an era of ever-accelerating change, a time when agility in thought and action means the difference between success and failure. And in the world of customer experience, we’re undergoing the kind of rapid transformation that is creating an entirely new landscape right before our eyes: the age of intelligent CX.
Customer acquisition is part of any sales process. In certain areas, the complexity is accentuated. In this article, we look at some effective strategies to help increase student acquisition in the education sector.
Digital transformation has changed the rules of the game. This involves both companies and users. We must know how to react quickly to their demands, but also take care of the measurement part and choose the right mechanisms to build customer loyalty.
Mobility is a very broad term. It covers a wide variety of sectors and services used by consumers, all of which have different expectations : car manufacturing, financing, are the 2 most common ones, to which we would now add Mobility Apps and energy providers (petrol and new electricity companies through the charging network)
Debt management is one of the most significant challenges for small and large companies. One of the most common mistakes in successfully managing outstanding payments is not considering it as part of the customer lifecycle.
In 2023, every brand looking to deliver high-quality customer experiences has to prioritize business process optimization. But it’s a daunting prospect because many brands don’t know what that means or how to do it.
For any business to maintain a high standard and a positive reputation, assuring quality is of utmost importance. Konecta’s commitment to quality assurance has fuelled a high successful long-term BPO partnership between Generali Engagement Solutions and the Konecta Global Clients Division in Romania.
Could you introduce us to GenAI and explain why this initiative is so strategically important for the future of Konecta Group?
Effective onboarding design is key to reducing churn and creating long-term value, yet brands often struggle with it. A Konecta telco case study shows how it can be done and the benefits it can deliver.
