In the United States today, there are over 23 million non-native English speakers in the workforce. At Accents International, we’re focused on helping you leverage diversity and create more effective communication, collaboration, and innovative solutions.
Working Solutions' SVP of Business Development, Gary Ash, hosts a panel discussion at ICX Summit about optimizing CX with AI and Intelligent Agents. Watch to hear what industry leaders are saying.
To thrive in a volatile economy, you need resilience. And you can't build it just by cutting costs. Instead, focus on getting more return on your customer experience (CX) investments. Follow these four proven strategies to boost efficiency, keep customers coming back and protect your bottom line.
Project objectives, key stakeholders, and a preliminary scope with a brief description of the functions the system is expected to perform (example: vision document)
In today’s world, customer experiences are more important than ever before. The rise of the public cloud has created an explosion of new digital products and services customers have right at their fingertips. This has forced many brands to compete on the basis of customer experience—in fact, according to Forrester CX Index data:
Outsourcing is a powerful tool that can help small businesses unlock growth potential. By strategically delegating tasks, you can save time, reduce costs, and focus on what truly matters: expanding your business.
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HelpSquad is a 24/7 contact center serving 860 businesses within the USA. Founded in 2015, it employs 347 CSRs, and is a wholly owned subsidiary of call center software company LiveHelpNow, LLC.
Today’s consumers are more autonomous than ever before. They know what they want and how they want it. For contact centers, however, consumer preferences are not always the driving focus. Technological and economic challenges influence how contact centers address customers’ needs.
