On the 27th September, we were delighted to host the ABI Lab COO Roundtable at Konecta’s office in Milan, which was attended by representatives from leading Italian banking institutions.
Our CEO of the Italian-speaking Market, Massimo Canturi, highlighted several emerging trends we have identified in Banking Operations, with a special focus on Generative AI.
We partner with clients to deliver outstanding customer experience
We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximizing value with a strong commitment to the environment and society.
International outreach, local presence
We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. We connect with you, wherever you are, thanks to our multicultural and multilingual team.
A partner of choice
From customer management to digital marketing, consulting to technologies, we provide a comprehensive range of solutions. We are flexible and adapt to our clients’ needs, always driven to deliver operational excellence, go the extra mile to surpass your expectations and achieve ambitious targets.
Built on talent
We put our people at the heart of the business and recognize them as ambassadors of our clients’ brands. We build an environment that supports professional development and are proud to be consistently recognized as one of the best places to work.
Here to stay
We take a long-term approach, based on building lasting partnerships with all our stakeholders around the world, setting common goals to ensure mutual success. We work with absolute transparency throughout our projects, supported by a strong financial base that allows us to develop our people and sustainable business model.
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