Outsourcing Questionnaire

Which best describes the service you're looking for? Select all that apply.(Required)

Sales and Ordering Support

Billing & Account Management

Product Support

Help Desk

Technical Support: Tier 1

Technical Support: Tier 2

Technical Support: Tier 3

Other

Which hours of operation are required?(Required)

Business Hours Only

After Hours Only

24/7 Service

Which best describes the service you're looking for? Select all that apply.(Required)

Data Entry

Document Digitalization

Virtual Assistant

Other

Which best describes the service you're looking for? Select all that apply.(Required)

Outbound Sales

Inbound Sales

Direct/Field Sales

Fundraising

Sales Order Processing And Support

Which best describes the service you're looking for? Select all that apply.(Required)

RPA

Software Development

Software QA Testing

Other

Which best describes the service you're looking for? Select all that apply.(Required)

Consulting

Licensed Insurance Agent

Systems Integration

Other

Approximately, how many full time representatives do you require?(Required)

When would you like services to go live?(Required)

Within 1 Month

Within 3 Months

Within 6 Months

Within the next year

TBD - I am just researching

Region Selection

Where would you like your outsourced team to be located?(Required)

US & Canada For U.S. clients, this is the source for native English speakers with the highest cultural awareness and a made-in-the-USA brand promise. Agents are sourced nationwide which maximizes available vendor capacity from diverse talent pools.

Latin America Call centers in Latin America boast the ability to recruit for high English and Spanish fluency at affordable prices. Latin American BPOs are in close proximity to the U.S. and have a high affinity with U.S. culture, making them a popular choice for U.S.-based brands. Latin American Locations include countries like: Columbia, Brazil, Guatemala, Belize, etc.

Europe European call centers are a fantastic choice for brands looking to offer support in less common languages. Europe’s stable economy and cultural affinity make it a top-notch outsourcing region compatible with numerous languages and cultures. European centers can vary widely in price and location including England, Ireland, Spain, France, Hungary, etc.

Africa & Middle East Call centers in the Middle East and Africa offer a variety of language capabilities and a highly reduced cost compared with other outsourcing locations. Considerable investments continue to be in the infrastructure within this region and it has quickly become a highly sought-after outsourcing location. Locations include South Africa, Kenya, Morocco, etc.

Asia Pacific Call centers in Asia-Pacific boast the ability to pull from a highly technical workforce for a fractional of the cost of many other outsourcing locations. Asia-Pacific agents are often multi-lingual. Centers in Asia-Pacific are located in countries like The Philippines, Japan, India, China, etc.

No Preference If you're uncertain which region is right for you, we're here to help! Simply select "No Preference" and schedule a meeting with our team. We'll work with you to find the right provider location that will be the best fit for your needs and budget.

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