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Lights, Camera, Applause: CX Awards 2024 Is Back!

December 29, 2023

2022: the CX Awards lifts off, with hundreds of virtual attendees watching on.

In 2023, the Awards gets even more attention, with the likes of CiscoUJET, and Vonage all walking away as worthy winners.

Now, as 2024 approaches, CX Today is pulling out all the stops to ensure next year’s edition is the best yet.

With more expert judges, categories, and opportunities to win, the CX Awards 2024 will be the first big date on the CX calendar.

What to Expect from the 2024 CX Awards

Taking place on Thursday, 29th February 2024, at 16:00 GMT, the CX Awards celebrates the most remarkable technologies, deployments, and leaders within the customer experience space.

It’s our chance to shine a virtual light on those responsible for making the customer experiences of tomorrow possible today.

To do so, we’ve split our awards into three subsets: innovation, people, and transformation.

Innovation Awards

Naturally, the vendors will garner much of the virtual limelight. They’ll battle it out across many categories to win a CX Innovation Award.

In doing so, they’ll aim to dazzle our experienced judging panel, who will evaluate their offerings across three critical criteria: Ability to Innovate, Ability to Execute, and Ability to Improve Experience.

After doing so, our CX gurus will – during the live show – announce all the winners from across the following 14 categories:

  • Best Enterprise Contact Center Platform
  • Best Mid-Market Contact Center Platform
  • Best Microsoft Teams Contact Center Solution
  • Best CRM Platform
  • Best Workforce Engagement Management Solution
  • Best Conversational Intelligence Solution
  • Best Virtual Agent Platform
  • Best Customer Experience BPO
  • Best CPaaS Platform
  • Best Loyalty Management Platform
  • Best Use of AI
  • Best Use of Generative AI
  • Most Innovative Product
  • Best Overall CX Solution

People & Transformation Awards

Technology is the cornerstone of modern customer experiences. Yet, it’s time for the teams that implement it to broadcast their success stories and grasp the recognition they deserve.

With that in mind, our people and transformation awards have swelled in size as we celebrate some of the great minds behind the best customer experiences.

From three in 2023 to eight in 2024, here are all the people and transformation awards you can apply for:

  • CX Leader of the Year
  • Women in CX Technology
  • CX Rising Star (Individual)
  • CX Rising Star (Organization)
  • Best Customer Experience Team of the Year
  • Best CX Deployment
  • Best Agent Experience Transformation

How to Get Involved

The CX Awards is fast becoming primetime viewing for everyone in the CX space, as many wait on tenterhooks to submit their applications.

And they’ll only have to hold their horses for a little longer, with applications opening on Thursday, 30th November 2023.

From there, it’s easy. Download the application form, build a case to win, and submit it with just a small application fee.

There’s lots of time to do so too, with Wednesday, 24th January 2024, the deadline for applications.

After, sit back and relax as we announce the finalists and winners, who will then receive lots of promo on CX Today as we showcase their successes to our loyal readers.

Event Details

December 29, 2023
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