The term KPI stands for “Key Performance Indicator.” KPIs are a set of measurable business objectives established to gauge how successful your team is in their efforts to reach company goals. KPIs can be used to measure sales, marketing, operating, financial and customer service performance. Customer service and sales environments are ripe with KPIs to measure.
At xFusion, we’ve worked hard to earn a reputation of providing outstanding customer support to the customers of our clients. It hasn’t been easy, but over the years we’ve learned, refined, and implemented many processes and best practices.
When onboarding new employees, you have just 44 days on average to influence their decision to stay long-term. That’s a vanishingly short window of time—and a high-stakes one, considering that employee turnover typically costs $7,500 to $28,000 per new hire
We seamlessly integrate Artificial Intelligence (AI) and Intelligent Agents (IA) to enhance your customer experiences, increase efficiencies, reduce costs, and keep your business at the forefront of customer-centricity.
Southwest Airlines needed immediate CX help. In late December 2022, a national airline experienced a system-wide operational failure due to complications from a crippling winter storm and a scheduling software breakdown.
It's no secret that inflation has been the culprit of some tough times for American households. A recent report from Statista shows that inflation outpaced wages from April 2021 to February 2023. But even while wage growth is on the rebound, many households are struggling to keep up financially.
Is a team only as good as its tools? Or are the tools only as good as the team using them? I don’t have a definitive answer here, as I believe there’s truth in both statements.
As a pioneer in the interim and fractional sales leadership market, Vendux is pleased to share our analysis and insight drawn from our annual survey of Vendux executives.
Top customer service outsourcing companies are those that consistently deliver high-quality service and support to their customer’s clients. The value realized in terms of actual benefits and returns that a company achieves by outsourcing its customer service functions is often greater than managing these functions in-house. A top customer service outsourcing company will provide an effective arrangement that results in cost savings and improved customer satisfaction, leaving companies to focus on core business functions, all of which contribute to the overall value of outsourcing customer service
Did you know that two-thirds of consumers expect brands to understand their expectations and needs? Today’s consumers want customer interactions to be personalized around their unique needs.
