The global marketplace platform for contact center and CX solutions.

Where you engage the best partners faster, easier, and with better deals & outcomes than ever before. Seamlessly discover a world-class roster of pre-vetted vendors, construct and run best-practice RFPs, and execute contracts in record time.

TOP ORGANIZATIONS TRUST ARENACX

TOP ORGANIZATIONS TRUST ARENACX

A World-Class Marketplace of Vendors

A meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and transformation providers, ArenaCX matches organizations with the vendors that best fit their needs.

Talent

A rigorously vetted roster of Business Process Outsourcing (BPO) partners, situated globally and covering a wide range of languages, skill sets, and industry verticals, gives clients access to a diverse world of talent solutions.

Technology

Our vendor partner network helps clients outfit and power their contact center operations, ranging from hardware such as headsets, webcams, and laptops, to end-to-end software solutions such as CCaaS, CX, WFM, QA, AI, etc.

Transformation

Curated partnerships with Systems Integrators (SIs), Managed Service Providers (MSPs), Consultants Recruiters, Marketers, and more, all deeply skilled in the most important software packages, contact center solutions, and best-practices.

Along with a network of experts to provide guidance and advice throughout the journey

A Seamless Digital Journey

Discover

The ArenaCX platform allows you to search, select, meet with, and shortlist vendor candidates from our extensive roster of talent, technology, and transformation marketplace vendors.

Source

The easiest way to gather pricing, solicit proposals, or run full RFPs with vetted, best-fit vendors who are pre-connected to the platform in 1/10th the time, with more competition for better pricing and performance.

Contract

Our marketplace vendors have already agreed to standard T&Cs so drafting contracts is available immediately for a rapid agreement process.

Manage

MSAs and SOWs signed during the Contract phase are used to create payment flows. ArenaCX facilitates a 15-point invoice audit and a streamlined “escrow” style payment facilitation flow.

Powerful Solutions

Talent

Technology

Transformation

Best Practice RFPs

Concierge Assistance

Vendor Shortlists

Contract Management

Secure Payments

Best Practice RFPs

A Seamless Digital Journey

Discover

The ArenaCX platform allows you to search, select, meet with, and shortlist vendor candidates from our extensive roster of talent, technology, and transformation marketplace vendors.

Source

The easiest way to gather pricing, solicit proposals, or run full RFPs with vetted, best-fit vendors who are pre-connected to the platform in 1/10th the time, with more competition for better pricing and performance.

Contract

Our marketplace vendors have already agreed to standard T&Cs so drafting contracts is available immediately for a rapid agreement process.

Manage

MSAs and SOWs signed during the Contract phase are used to create payment flows. ArenaCX facilitates a 15-point invoice audit and a streamlined “escrow” style payment facilitation flow.

Powerful Solutions

Talent

Technology

Transformation

Best Practice RFPs

Concierge Assistance

Vendor Shortlists

Contract Management

Secure Payments

Best Practice RFPs

Drive efficiency, flexibility, & outcomes throughout your vendor base.

Use ArenaCX to drive speed, efficiency, flexibility, & outcomes throughout your vendor base.

Buyers of CX Solutions

With ArenaCX, scope your projects, discover best-fit vendor partners, run sourcing events, and finalize contracts—all at no cost. Save thousands on consulting fees, reduce time spent on sourcing, and secure the best deals through our competitive marketplace.

Vendor Partners

By becoming a vendor partner within the ArenaCX marketplace, you can make your talent, technology, or transformation solutions available to the CX and contact center industries. You can also access leads and opportunities sourced from a wide range of channels connected to ArenaCX.

Independent Advisors

Generate leads and opportunities for vendors in the ArenaCX marketplace while benefiting from a generous revenue share. Connect with qualified buyers and serve as a trusted advisor in your categories of expertise.

Strategic Partners

Integrate the ArenaCX marketplace as a powerful extension of your core product offerings. Tap into our robust ecosystem to close more deals. White-label a version of our platform for a seamless, branded experience your customers will love.

Buyers of CX Solutions

With ArenaCX, scope your projects, discover best-fit vendor partners, run sourcing events, and finalize contracts—all at no cost. Save thousands on consulting fees, reduce time spent on sourcing, and secure the best deals through our competitive marketplace.

Vendor Partners

By becoming a vendor partner within the ArenaCX marketplace, you can make your talent, technology, or transformation solutions available to the CX and contact center industries. You can also access leads and opportunities sourced from a wide range of channels connected to ArenaCX.

Independent Sales Agents

Generate leads and opportunities for vendors in the ArenaCX marketplace while benefiting from a generous revenue share. Connect with qualified buyers and serve as a trusted advisor in your categories of expertise.

Strategic Partners

Integrate the ArenaCX marketplace as a powerful extension of your core product offerings. Tap into our robust ecosystem to close more deals. White-label a version of our platform for a seamless, branded experience your customers will love.

Don’t take our word for it,
hear it form them.

“Our industry-leading CSAT went up, while our total costs fell over 30% using ArenaCX for customer support.” Chris Chuang — CEO, Republic Wireless Chris Chuang — CEO Republic Wireless “This has become one of the most valuable and worry-free partnerships. The outcome has been better than predicted: Average speed to answer at less than 45 seconds, same-day resolution rate above 85%, and CSAT consistently above 95%. More importantly, it freed up our internal agents to focus on difficult problems and getting those resolved.” John-Paul Scoville, VP of Customer Success Jolt ArenaCX has been able to completely offload the stress and burden of hiring and maintaining an in-house customer support team. Additionally, their help in migrating us to offshore support has helped us save ~20% in labor costs. Amie Hsu, COO Vilo

Don’t take our word for it,
hear it form them

“Our industry-leading CSAT went up, while our total costs fell over 30% using ArenaCX for customer support.” Chris Chuang — CEO, Republic Wireless Chris Chuang — CEO Republic Wireless “This has become one of the most valuable and worry-free partnerships. The outcome has been better than predicted: Average speed to answer at less than 45 seconds, same-day resolution rate above 85%, and CSAT consistently above 95%. More importantly, it freed up our internal agents to focus on difficult problems and getting those resolved.” John-Paul Scoville, VP of Customer Success Jolt ArenaCX has been able to completely offload the stress and burden of hiring and maintaining an in-house customer support team. Additionally, their help in migrating us to offshore support has helped us save ~20% in labor costs. Amie Hsu, COO Vilo

A world of business solutions, all in one marketplace.

Book a Demo

800,000

Aggregate headcount from 180 talent & BPO partners around the world.

100s

Of RFPs run for clients of all sizes

180+

Meticulously vetted talent and BPO partners across industries.

3,200+

Implementations performed by our partners

100k+

Customers served by our partners.

A world of business solutions, all in one marketplace.

Book a Demo

800,000

Aggregate headcount from 180 talent & BPO partners around the world.

100s

Of RFPs run for clients of all sizes

180+

Meticulously vetted talent and BPO partners across industries.

3,200+

Implementations performed by our partners

100k+

Customers served by our partners.

Grow Your Business In The Arena

For Talent, Technology & Transformation Vendors, ArenaCX helps you connect with top customers more easily and close deals faster, allowing you to focus on delivering outstanding outsourced services.

Join Our Partner Program

100k+

Customers served by partners in our marketplace.

Grow Your Business In The Arena

For Talent, Technology & Transformation Vendors, ArenaCX helps you connect with top customers more easily and close deals faster, allowing you to focus on delivering outstanding outsourced services.

Join Our Partner Program

100k+

Customers served by partners in our marketplace.

Outsourcing is a crucial component of business strategy.

Book a Demo

Businesses Need:

Financial Pressures

Businesses need to attract and support customers with more pressing budget and resource constraints than ever before.

Resource Constraints

Businesses often lack the internal expertise and capacity required to design, deploy, and optimize complex contact center and CX solutions.

Limited Flexibility

Outsourcing allows businesses to quickly adjust to changing market conditions and devote internal resources to their core functions.

Fragile and Static Operations

Businesses are challenged to rapidly scale up to meet demand and scale down to reduce costs, while facing brand risk due to customer intolerance for downtime or delays.

Outsourcing is a crucial component of business strategy.

Book a Demo

Businesses Need:

Financial Pressures

Businesses need to attract and support customers with more pressing budget and resource constraints than ever before.

Resource Constraints

Businesses often lack the internal expertise and capacity required to design, deploy, and optimize complex contact center and CX solutions.

Limited Flexibility

Outsourcing allows businesses to quickly adjust to changing market conditions and devote internal resources to their core functions.

Fragile and Static Operations

Businesses are challenged to rapidly scale up to meet demand and scale down to reduce costs, while facing brand risk due to customer intolerance for downtime or delays.

Frequently Asked Questions

Frequently Asked Questions

ArenaCX is the global marketplace platform for contact center and CX solutions. Leveraging a meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and transformation solutions, ArenaCX matches organizations with the providers that best fit their needs and facilitates the entire process — from RFP to contract and beyond.

Tap into unparalleled value at every stage of your CX & contact center sourcing journey!

We have conducted hundreds of RFPs for companies ranging from fast-growing startups to Fortune 500 organizations.

Our expertise includes contact center design, development, and optimization; leading partnership and sourcing programs from scoping and vendor discovery to contracting and procurement; and running ongoing operations for companies ranging from startups to global enterprises.

ArenaCX is backed by multiple VC firms and is a spin-out from Republic Wireless.

A rigorously vetted roster of Business Process Outsourcing (BPO) partners, situated globally and covering a wide range of languages, skill sets, and industry verticals, gives clients access to a diverse world of talent solutions.

Our vendor partner network helps clients outfit and power their contact center operations, ranging from hardware such as headsets, webcams, and laptops, to end-to-end software solutions such as CCaaS, CX, WFM, QA, AI, etc.

Curated partnerships with Systems Integrators (SIs), Managed Service Providers (MSPs), Consultants Recruiters, Marketers, and more, all deeply skilled in the most important software packages, contact center solutions, and best-practices.

Yes, we make it easy to get support and book meetings to receive expert guidance from an ArenaCX concierge. Look for the support bubble, clearly positioned throughout the platform.

Business Process Outsourcing (BPO) is the practice of contracting specific business tasks or processes to an external service provider. Companies use BPO to delegate non-core functions—such as customer service, human resources, accounting, or technical support—to specialized firms, allowing them to focus on their primary competencies. This strategy can lead to cost savings, increased efficiency, and access to global talent and advanced technologies.

Outsourcing Insights & News

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The Talent Directory

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The Talent Directory