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    • Categories: BPOs, Company News

      New BPO Partnership Announcement | Response BPO

      By ArenaCX

      ArenaCX is pleased to announce that Response BPO has joined our marketplace of BPO providers. This is an exciting partnership for both...

      Published On: November 28, 20231.5 min read
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    • Categories: Blog home, Company News, Product Updates

      CXHub: A Game-Changer for Businesses Seeking To Combined World-Class CCaaS with Outsourced Labor.

      By Alan Pendleton - Founder & CEO

      The world is moving faster than ever. Is your business keeping up? Staying ahead of the competition requires innovative approaches —...

      Published On: October 12, 20232.2 min read
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    • Categories: Alan's Arena, Business, Company News, Customer Service

      Taking a punch: improve resiliency in customer service

      By Alan Pendleton - Founder & CEO

      This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught...

      Published On: September 7, 20232.1 min read
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    • Categories: Company News

      Announcing CX Source By ArenaCX, A Revolutionary Free Staff Augmentation Solution For Freshworks Customers

      By ArenaCX

      When we launched ArenaCX in September 2020, during the height of the Covid-19 pandemic, our mission was to to help companies survive...

      Published On: August 24, 20235.2 min read
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    • Categories: Company News

      Announcing our $2m Capital Raise

      By ArenaCX

      Today, we’re excited to announce that ArenaCX has raised $2m in our Seed round. The round is led by Sovereign’s Capital....

      Published On: August 23, 20233.6 min read
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    • Categories: Business, Company News, Partner Content

      ArenaCX is Now Available in the Zendesk Marketplace

      By ArenaCX

      We are excited to announce our partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk’s 170,000+ global customers...

      Published On: August 22, 20232.3 min read
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    • Categories: Company News

      ArenaCX: The ‘Moneyball’ of Customer Service

      By ArenaCX

      In 2002, Billy Beane and the Oakland A’s introduced a radically new way of constructing a winning baseball team; one which...

      Published On: August 22, 20234.3 min read
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    • Categories: Company News

      ArenaCX: A True One-Stop-Shop for Business Process Outsourcing

      By ArenaCX

      The ArenaCX Marketplace now has over 70 partners in our network, with more joining every week! Updated January 17th, 2022...

      Published On: August 22, 20237 min read
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    • Categories: Business, Company News, CX Transformation

      How Vulnerable is Your Business? Insights from Customer Contact Week.

      By ArenaCX

      In case you missed it, last week's Customer Contact Week (CCW) conference in Las Vegas marked a return to in-person events....

      Published On: August 22, 20233.7 min read
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