How many data scientists does it take to screw in a lightbulb?” goes the familiar joke. “None, we’ve already automated it.”...
In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs...
This is my third post in a series about improving human-bot relations in customer service. In case you missed the earlier...
This is the ninth post in a series about improving human-bot relations in customer service. See my page to get caught...
As consumers, many of us are probably pretty familiar with what a knowledge base is - it's where customers, like us,...
ArenaCX is the world’s first contact center marketplace, providing outsourced labor with a twist by adding an element of co-opetition that...
Most of us have heard about "the rise of chatbots". But what does this really mean for the future of customer...
