The healthcare industry is booming, but with significant growth comes a tremendous administrative burden. Patient records, billing, coding – the list goes on. Unsurprisingly, many healthcare facilities are feeling the squeeze, struggling to juggle essential tasks with limited resources.

But there’s a solution: expert global teams to which you can outsource your day-to-day administrative tasks. Not just that, you can also outsource strategic healthcare operations such as pre and post-operative check-ins, insurance verification, and ensuring compliance with Medicare across institutions.

Let’s learn how outsourced healthcare teams work, which tasks you can outsource, and how they can help reduce your bottom line while improving your customer experience and operational efficiency.

What is an Outsourced Healthcare Team?

An outsourced healthcare team is comprised of specialists covering non-core duties critical to a medical facility’s daily operations. They work from remote locations, sometimes in entirely different time zones.

While time zone differences may initially seem like a hurdle, the healthcare outsourcing industry cleverly overcomes this by providing dedicated teams that operate within the same time zone as their clients.

According to a report by Grand View Research, the global healthcare outsourcing market was valued at $170.84 billion in 2020, and it’s only predicted to grow exponentially.

Top 5 Tasks You Can Outsource To Expert Healthcare Team

The healthcare BPO sector handles a variety of activities to help medical facilities in their day-to-day operations. Here are some services you can outsource to a healthcare team:

1. Medical Coding and Billing

Medical coding, the language of healthcare reimbursement, can be a complex beast. With specialized expertise and familiarity with international coding systems, outsourced teams can handle this time-consuming task accurately and efficiently, ensuring your claims are processed smoothly and your revenue flows steadily.

The global market for medical billing outsourcing has been gradually booming. It achieved a value of USD 11.1 billion in 2021 and is expected to grow steadily in the following years.

Think of healthcare BPO as your administrative  superpower. They tackle all the paperwork and coding so your team can focus on what they do best: caring for patients and making medical breakthroughs.

2. Patient Scheduling and Appointment Reminders

No more endless phone calls and missed appointments. Outsourced teams are equipped with advanced healthcare software and automation tools and can manage your patient scheduling system, sending personalized reminders, confirmations, and even automated rescheduling options. This can help free up your reception staff for more immediate needs. Imagine a world where your patients show up on time, every time.

3. Data Entry and Medical Record Management

You can empower your healthcare team by offloading the administrative tasks to a dedicated outsourced team. They will expertly handle everything from patient intake forms to insurance verification, guaranteeing accurate, organized, and instantly accessible records.

Outsourced healthcare teams are comprised of skilled workforce familiar with complex medical terminologies and coding systems, including degreed and certified medical professionals like nurses and coders. They efficiently process patient information, insurance claims, and clinical data, minimizing errors and ensuring timely completion.

4. Medical Transcription

Outsourcing businesses hire expert transcriptionists who are well-versed in medical terminologies and adept at precisely recording every vital detail from audio dictations. Outsourced healthcare teams with access to advanced transcription tools and technology ensure a smooth transcription process, reducing turnaround times and increasing overall efficiency.

Outsourced healthcare teams also offer native-level fluency in multiple languages and a deep understanding of medical terminology, from anatomy to complex diagnoses, so there are no language barriers or concerns that the team might not understand complicated medical terminologies.

Medical transcription companies understand that keeping patient information safe is a top priority. They use strict security measures to keep your records private.

5. Claims Processing

With the increasing complexity of the healthcare ecosystem, claims processing has become a time-consuming and resource-intensive task for healthcare providers. Outsourcing companies with years of experience handling various administrative tasks have the expertise to manage claims processing efficiently.

What Are The Benefits of Hiring an Outsourced Healthcare Team?

Hiring an outsourced healthcare team offers many advantages, making it a compelling option for many healthcare facilities looking to streamline operations and improve efficiency. Here are some key benefits to consider:

1- Cost-Effectiveness

– Lower Labor Costs

Outsourced teams are often based in countries with lower living expenses, allowing you to tap into a pool of skilled professionals at competitive rates. This can lead to significant savings on salaries, benefits, and overhead costs.

– Reduced Infrastructure Costs

You won’t need to invest additional office space, equipment, or software for your outsourced team, minimizing initial setup and ongoing maintenance costs.

2- Scalability and Flexibility

– On-Demand Workforce

Quickly scale your team up or down based on your fluctuating workload, ensuring you have the right resources at the right time. This is particularly beneficial for seasonal peaks or unexpected surges in activity.

– 24/7 Coverage

Outsourced teams can work around the clock, providing continuous support and responding to patient needs outside your regular operating hours. This can be a major advantage for clinics and hospitals offering urgent care services.

3- Improved Efficiency and Expertise

– Focus on Core Competencies

Free your in-house staff from administrative tasks like medical coding, billing, and data entry, allowing them to focus on patient care and clinical activities. This can lead to improved patient satisfaction and better clinical outcomes.

– Access to Specialized Skills

Outsourced teams have professionals with specialized skills and experience in specific healthcare domains. This can be particularly valuable for tasks like medical transcription, coding for complex diagnoses, or handling patient appointments.

Conclusion

In the dynamically changing world of healthcare services, outsourcing administrative tasks to a healthcare team is a game-changer. As the healthcare industry grapples with paperwork and coding, outsourced healthcare teams step in as superheroes, handling crucial tasks efficiently.

Let your team focus on patients and innovation while experts handle the rest.