The tech industry is booming, but so are the wages. Small companies face a double dilemma: a talent shortage and skyrocketing salaries. How can they ...
This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught up. When wide-eyed Chief ...
This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency is the ...
This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught up. When a challenge ...
Outsourcing, quite simply, is contracting work out to another company who can be either domestic or abroad. Specific to customer service, it is usually contracting ...
Contact Center Partnerships are like Stocks: You Shouldn't Invest in Just One. Imagine your college-aged son just told you he invested his entire life savings ...
Your business needs partners that can adapt and keep up with your growing customer service needs. Unfortunately, with traditional contact centers, you still have to ...
We are excited to announce our partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk’s 170,000+ global customers access to flexible customer ...
If 2020 has taught us anything, it’s that the world is unpredictable. Who would have guessed that we would be isolated and living through a ...
