Technology is advancing in the fast-changing world of customer service, and Artificial Intelligence (AI) is more than just a trend—it's a must-have. It's now a ...
Providing exceptional customer experiences has become a critical competitive advantage in this ever-changing business landscape. As technology advances, the future of customer experience (CX) looks ...
In the fast-changing world of customer service, automation is a game-changer. In this context, automation refers to using technology to perform tasks without direct human ...
In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs to do more than ...
This is my third post in a series about improving human-bot relations in customer service. In case you missed the earlier posts, you can find ...
This is the fourth post in a series about improving human-bot relations in customer service. See my page to get caught up. Absent a bug in the ...
This is the fifth post in a series about improving human-bot relations in customer service. See my page to get caught up. Biology limits our ...
This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught up. When wide-eyed Chief ...
This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency is the ...
