What is a BPO, and Why Should My Organization Partner With One
Scaling growth is a priority for many business owners. It can also be a challenge. You want your business to grow, but you also ...
Here’s How Small Companies Keep Up With Higher Wages In The Tech Sector
Struggling to compete with tech giants offering skyrocketing salaries? Learn how small companies can attract and retain top talent through non-monetary incentives, flexible work arrangements, a positive company culture, and strategic workforce planning.
Customer Service Training in the Age of AI: Preparing Agents for the Future
Learn how to involve agents in decision-making, implement hands-on training, and stay ahead of evolving customer expectations. Empower your team to collaborate with AI tools to drive long-term success in customer service.
Measuring Customer Satisfaction: Key Metrics and Strategies
Your customer service teams' success and their customer-centricity are directly linked to how satisfied your customers are. Whether you are navigating the technology industry, ...
Personalization vs. Efficiency: Striking the Right Balance in Customer Service
Discover the advantages of offering a tailored customer experience that fosters personalized connections with clients, leading to customer loyalty and increased business revenue.
Customer Service Trends: Navigating the Shift Towards Automation
Discover the changing world of customer service in the age of automation. Find effective ways to tackle challenges and exceed customer expectations.
New BPO Partnership Announcement | Response BPO
ArenaCX is pleased to announce that Response BPO has joined our marketplace of BPO providers. This is an exciting partnership for both organizations. For ...
CXHub: A Game-Changer for Businesses Seeking To Combined World-Class CCaaS with Outsourced Labor.
The world is moving faster than ever. Is your business keeping up? Staying ahead of the competition requires innovative approaches — and here ...
A human response to the rise of chatbots
How many data scientists does it take to screw in a lightbulb?” goes the familiar joke. “None, we’ve already automated it.” While this elicits ...
The Sociopathic System: Why some customer service programs consistently let us down
In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs to do more ...
