Learn how to involve agents in decision-making, implement hands-on training, and stay ahead of evolving customer expectations. Empower your team to collaborate with AI tools to drive long-term success in customer service.
How many data scientists does it take to screw in a lightbulb?” goes the familiar joke. “None, we’ve already automated it.” While this elicits...
Most of us have heard about "the rise of chatbots". But what does this really mean for the future of customer service and how...