This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught...
This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught...
This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught...
Outsourcing, quite simply, is contracting work out to another company who can be either domestic or abroad. Specific to customer...
Contact Center Partnerships are like Stocks: You Shouldn't Invest in Just One. Imagine your college-aged son just told you he...
Your business needs partners that can adapt and keep up with your growing customer service needs. Unfortunately, with traditional contact centers,...
We are excited to announce our partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk’s 170,000+ global customers...
If 2020 has taught us anything, it’s that the world is unpredictable. Who would have guessed that we would be isolated...
The world is changing - can your business afford to staff the same as it did pre-pandemic? COVID-19 shook up business operations...
