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Case Studies

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The Effects of Gamification on Agent Engagement in a Contact Center
HelpSquad is a 24/7 contact center serving 860 businesses within the USA. Founded in 2015, it employs 347...

AI and Human Collaboration
We seamlessly integrate Artificial Intelligence (AI) and Intelligent Agents (IA) to enhance your customer experiences, increase efficiencies, reduce...

CASE STUDY: Travel Success Story
Southwest Airlines needed immediate CX help. In late December 2022, a national airline experienced a system-wide operational failure...

How Being Passionfully Customer-Centric Leads To Greatness: Mason Bottle’s Customer Success Story
Nothing is stronger and more true than a parent’s love for a child. As a parent, you strive...

Sales Hospitality Critical Behaviors impact on ROI
Etech EI team noticed a small number of calls received in sales queue – these were cancellation calls...

Sales Helping a Telecommunications Giant realize ROI out of Promotions
Artificial intelligence is part of every aspect in our lives – and contact centers are not far behind....

Transforming Customer Experience Journey in Telco
EuroCom CX is a leading provider of Business Process Outsourcing (BPO) and customer experience solutions.

Mastering Omnichannel Strategies
In today's dynamic business landscape, meeting customer expectations across various channels is imperative for success. Omnichannel strategies have...

Revolutionizing Customer Support in the Metaverse: An Exploration of the Future of Support Tickets for Gaming Companies
Abstract: With the increasing popularity of gaming in the metaverse, it is becoming essential for gaming companies to...

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Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and GoContact omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Be My Eyes is a suite of products designed on a simple premise: to harness the power of technology and human connection to assist people who are blind or have low vision to lead more independent lives. With the press of a button, the app establishes a live video connection between blind and low vision users and either sighted volunteers, company representatives or sighted co-workers. With over 5 million users across 150 countries, Be My Eyes has become the largest online community for the blind and visually impaired.

Headquartered in Vancouver, WA, Cyber Acoustics was founded in 1996 by audio enthusiasts with a passion for building affordable products with incredible sound. Since those early days we have continued to innovate in speakers and headphones and have been a mainstay in K-12 schools for more than a decade. Today, as the world of learning and work continues to evolve, we remain a leading EdTech provider, and have also expanded our product line to include office essentials like laptop docking stations, speakerphones, and Zoom-certified webcams, all with the belief that quality doesn’t have to mean expensive.

Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It's flexible and ready to integrate with your entire communications stack. It's built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world.

We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening!