Offshoring vs. outsourcing: what’s the difference? It matters more than you think. Every business wants to find ways...

In 2023, HR departments have shifted their focus from the future of work to the now of work....

Organizations are taking a cautious approach to Generative AI – the Large Language Model (LLM) powered ChatGPT-like applications...

To thrive in a volatile economy, you need resilience. And you can't build it just by cutting costs....

Project objectives, key stakeholders, and a preliminary scope with a brief description of the functions the system is...

At xFusion, we’ve worked hard to earn a reputation of providing outstanding customer support to the customers of...

High demand and limited staff. Small businesses have faced this dilemma across the nation. Dental practices are no...

If interactions with your organizations are positive, then the people you serve will return. Articulating a thoughtful and...

Define your specific outsourcing needs. Before you begin your search for the right BPO, it’s important to clearly...