CX Network

It's a fact: a mere 5% boost in customer retention can translate into a staggering 25% to 95% surge in your bottom line, demonstrating the ...

Changing The Rules Of The Retail Game A warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail ...

Contact centers must evolve to meet rising customer expectations and leverage technology to transform their operations. The future of contact centers will be defined by ...

Customer experience in financial services can vary greatly from one institution to another. Some providers offer a seamless, convenient, and personalized experience that meets customer ...

DESIGN THE FUTURE OF TRAVEL & HOSPITALITY: REBUILD TRUST, INSPIRE GROWTH, PRIORITISE POSITIVE CHANGE Join us as we celebrate the return of the Customer Experience ...

Amid growing customer expectations and budget pressures in uncertain economic times, customer insights and data analytics are becoming increasingly vital. They help create personalized experiences ...

Customer Excellence In The Experiential & Hybrid Era Of Retail Join fellow CX leaders from some of the USA’s biggest brands, for this year’s CX ...

APAC businesses need customer data analytics to deliver best in class customer experiences, but many are facing challenges in collecting, integrating, analyzing, and acting upon ...

LONG LIVE CUSTOMER EXCELLENCE Personalized • Secure • Innovative Welcome to the 10th edition of the CX Exchange for Banking, Financial Services and Insurance! When the ...

As businesses in the Asia-Pacific (APAC) region strive to elevate their CX strategies, the need for future-ready contact centers is more pressing than ever. According ...

CX Asia Week 2024 is the leading platform bringing the region’s CX leaders together to deliver a bigger CX impact by championing customer intelligence, fostering ...