Telecom, Inc. is a mid-size, US domestic BPO contact center offering a robust suite of inbound and outbound services to businesses ranging in size from start-up models to Fortune 500 companies. We combine our more than 30 years of experience, exceptional personnel, and leading technology when custom developing solutions built to generate results that exceed our client’s expectations. Telecom’s headquarters is in Oakland, California, and we have agents working remotely in the states of California, Michigan, Georgia, Texas and Florida.

We understand that there are many call center partners to choose from. Most convey a similar value proposition, and some provide great service. Our competitive differentiation strategy is personalized service. Our approach to providing exceptional results is built on a foundation of quality, transparency, integrity, and a commitment to a true partnership experience for each of our clients. As a mid-size, US domestic outsourcer, our clients don’t get lost in the enormity of our operations. They are treated as true partners by our tenured staff, from our front-line agents up to our owner and CEO.

August 16, 2023: Telecom, Inc. was pleased to announce the launch of our dual inbound and outbound services solution for the small and medium-sized business market. The full suite of inbound and outbound contact center services supports the SMB market in the current economic landscape by providing a scalable workforce of highly trained agents. These agents are deployed to handle the entire buyer’s journey. They cover everything from outbound lead generation and appointment setting to post-sale customer service and technical support, depending on a business’s specific needs.

September 1, 2023: Telecom, Inc. went live with Omni QM, a suite of advanced quality management tools designed to facilitate the process of assessing and improving the quality of agent communications across all media channels. Omni QM uses interaction recordings, agent screen recordings, and AI based sentiment analysis to streamline and improve Quality Assurance throughout the entire Customer Experience.

September 7, 2023: Telecom, Inc. launched a new client partnership with an international durable goods manufacturer specializing in retail and DTC sales. Telecom provides dedicated outsourced customer service and sales support and outbound across multiple channels for the US and AUS markets.

December 1, 2023: Telecom, Inc, launched a new client partnership with a US based manufacturer and installer of Construction/Renovation products. The client operates in multiple states and Telecom provides dedicated customer service and order support across multiple interaction channels, including voice, chat, email and SMS.

Telecom, Inc was named the 2023 Winner of UpCity’s Local Excellence Award for the third year in a row. The Local Excellence awards celebrate outstanding B2B service providers with the highest brand integrity and performance based on a variety of online credibility ranking factors.

Business Services
Construction/Renovation
Consumer Goods
Deathcare
Durable Goods
Ecommerce
Financial Services
Food & Beverage
Healthcare
Information Technology
Media/Publishing
Mortgage Services
Non-Profit
Professional Certification
Professional Services
Renewable Energy
Retail
Retail& Products
State & Local Government
Travel & Transportation

Answering Services
Appointment Setting
Content Moderation
Customer Service
Customer Success
Data Entry
Help Desk
Lead Generation
Lead Qualification
Marketing Research
Reservations and Booking
Sales
Surveys
Technical Support