ArenaCX is pleased to announce that Virtual Staffing Solutions, LLC has joined our marketplace of BPO providers. This is an exciting partnership for both organizations. For ArenaCX, this new addition to our BPO marketplace means more choice within the arena marketplace for customers looking to outsource key business functions. For Virtual Staffing Solutions, LLC, US brands can experience the incredible quality of the Virtual Staffing Solutions, LLC workforce. We invite you to learn more about Virtual Staffing Solutions, LLC.
Virtual Staffing Solutions is a US-run Business Process Outsourcer with 5 sites in the Philippines. From its founding in 2018 as a private company, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing Solutions offers wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large global corporations.
Differentiating Factors
VSS sets itself apart as a call center with several distinct differentiating factors. Located in Leyte, which boasts a population of over 4 million and a rich pool of 69,826 college students as of 2021, the region is ripe with talent. With 25 universities and with no significant competition, VSS leverages the local educational infrastructure.
VSS prides itself on offering lower costs without compromising on Staff quality, emphasizing that No Deal is Too Small to consider. With veteran BPO industry leadership and a commitment to hiring only an experienced workforce, VSS underscores its edge in service quality.
As an advocate for employee engagement, VSS also prioritizes family by providing opportunities for people to work near their loved ones, ensuring a community-centric approach.
Virtual Staffing Solutions was awarded the DREAM EMPLOYER OF THE YEAR in the Philippines’ Best Employer Brand Award. VSS’ strong Employer Value Proposition (EVP) has helped us attract and retain top talent, foster innovation, and drive organizational success. We are proud to provide a supportive, engaging, and fulfilling workplace that meets the unique needs and preferences of our employees. VSS attrition is at an average of 1.5% month-on-month.
Exciting Wins
VSS has achieved a significant milestone in its operations, demonstrating a strong ramp-up and performance in delivering customer support for a client who is a comprehensive provider of Internet, TV, Phone, and mobile services.
This win is marked by the strategic management of staffing requirements with five waves of 40 FTEs each, scheduled from early August through December 2023, ensuring a consistent training and nesting period to prepare for production phases. The success is also reflected in key performance indicators where VSS has shown positive trends. VSS has set an ambitious production target with a notable increase in Net Promoter Score and Overall Satisfaction (OSAT) metrics, indicating improved customer satisfaction and loyalty.
Moreover, AHT for calls has been optimized, and the number of calls handled efficiently illustrates our capacity to manage large call volumes effectively. These achievements present VSS’s commitment to enhancing customer satisfaction and maintaining high service standards in a competitive industry like Telecom.
Industries they Support
Healthcare, Finance, Telecom, Retail, RPO, Manufacturing, Travel, Property Management, Media, Virtual Assistant, Specialty Roles (Nurse, IT Managers, Accountants, other licensed roles)
Outsourcing Functions You Provide
Healthcare – Patient Scheduling, Referral Coordinator, Claims Processing, Pre-Authorization, Medical Billing, Insurance Verification and Eligibility, Patient Intake, Specialty Services Referrals, RPM, PH and US LIcensed Nurses, Medical Collections, RCM, Patient Outreach, RPM, CPT and ICD-10 Coding.
Finance – Debit and Credit Card Customer Support, Mortgage Servicing and Loan Processing, Loan Data Analysis, Accounting, B2B Sales, Data Entry, Customer Support, Collections and Debt Recovery, Funding Advisors, Lead Qualification, Billing Support, Account Management, Reconsideration Specialist, Senior Funding Advisors.
Property Management – Customer Support, Vendor Services, Dispatch, Listing, Repair and Maintenance, Listing, Contract, Ticketing, Remote Monitoring
Telecom – Billing, Customer and Tech Support, Payment, Account Inquiries, Account Set-up
Retail – Billing, Order Line / Inbound Sales, Outbound Sales, Billing, Warranty, Order Status, Customer Support, E-comm Back-Office support.
RPO – Lead Generation, Recruitment Specialist, Recruitment Manager, Talent Pipeline
Manufacturing – Customer Support, Warranty Claims, Tech Support, Order Line and Order Status, Product Inquiry, Order Approvals, Product Registration, Troubleshooting
Travel – Reservations, Travel Requests, Invoicing, Payment and Billing, Guide and Member Coordination, Customer Support, Billing Disputes, Member Renewal
Media – Video Editor, Content Creation, Social Media
“Our enthusiasm for partnering with ArenaCX stems from the unique opportunity it presents to connect with a diverse range of clients seeking top-tier call center services. ArenaCX’s marketplace is the perfect platform for us to showcase our commitment to exceptional customer service and operational excellence. Through this partnership, our goal is to expand our client base, engage with service demands, and foster relationships that will enable us to set new standards in customer satisfaction and loyalty within the industry. We believe this collaboration will be mutually beneficial, allowing both our companies to thrive and grow together in a dynamic, customer-focused marketplace.”
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