We are thrilled to announce the launch of the new ArenaCX platform, your all-in-one solution for discovering, sourcing, contracting, and managing customer experience (CX) services. This groundbreaking platform is designed to transform how businesses like yours approach CX sourcing, making it faster, more efficient, and more flexible.

Providing a world-class customer experience is essential to business success more than ever. At the same time, it is more challenging than ever to design, deploy, and optimize a complex multi-dimensional CX program. Thousands of specialized companies offer services ranging from outsourced talent and advanced software to sophisticated transformation solutions. Architecting a solution that coheres and delivers ongoing improvements over time can be an incredible challenge. The world’s leading companies rely heavily on vendor partnerships…

However, traditional methods of discovering, sourcing, and contracting with vendor partners haven’t changed in decades. Even in the most mature companies, sourcing of complex customized CX solutions is often slow, costly, and challenging. That’s where ArenaCX comes in. We’re excited to announce the launch of our new platform, designed to simplify and accelerate the entire CX sourcing journey.

Transform the Sourcing Process with ArenaCX

At ArenaCX, we understand the complexities of sourcing, contracting, and managing CX services. That’s why we’ve built a platform that integrates these steps into a seamless digital experience. Our platform is built around four key stages:

1. Discover: Easily search and select from a curated roster of pre-vetted talent, technology, and transformation partners tailored to your organization’s needs. Our platform provides comprehensive information on each partner, helping you make informed decisions quickly.
2. Source: Build your sourcing event using content and questionnaires generated by our platform and tailor them to your specific needs. Then, cast your RFP to ten times more vendors than usual in just a fraction of the time it would take using traditional methods. This increased competition drives better pricing and performance.
3. Contract: Say goodbye to lengthy contract negotiations. Our platform promotes a rapid and seamless contracting flow with pre-agreed standard terms and conditions, saving you time and effort.
4. Manage: From vendor payments to contract management, ArenaCX offers all the tools you need in one place. Our platform includes features like a 15-point invoice audit and an escrow-style payment facilitation flow, ensuring smooth transactions.

Why Choose ArenaCX?

Our platform isn’t just about speed and efficiency; it’s about outcomes. By removing friction from the service sourcing process, we help businesses engage the best partners faster, more accessible, and with better results. “We built this platform to solve real pain points for operators,” says Alan Pendleton, Founder and CEO of ArenaCX. “Our goal is to drive speed, efficiency, flexibility, and better outcomes for all our clients.”

ArenaCX has already supported leading organizations across industries, and we’re proud to offer a solution that meets the needs of businesses of all sizes. With hundreds of  RFPs run, 180 meticulously vetted BPO partners, hundreds of software technology partners, thousands of systems implementations, and nearly half a million consulting hours logged by our transformation partners, ArenaCX is the trusted choice for CX sourcing.

Join the ArenaCX Revolution

Are you ready to transform your CX sourcing journey? Join us at ArenaCX and experience a faster, easier, and more effective way to discover, source, contract, and manage CX services.