Providing exceptional customer experiences has become a critical competitive advantage in this ever-changing business landscape. As technology advances, the future of customer ...
In the fast-changing world of customer service, automation is a game-changer. In this context, automation refers to using technology to perform tasks ...
ArenaCX is pleased to announce that Response BPO has joined our marketplace of BPO providers. This is an exciting partnership for both ...
The world is moving faster than ever. Is your business keeping up? Staying ahead of the competition requires innovative approaches — ...
How many data scientists does it take to screw in a lightbulb?” goes the familiar joke. “None, we’ve already automated it.” ...
In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs ...
This is my third post in a series about improving human-bot relations in customer service. In case you missed the earlier ...
This is the fourth post in a series about improving human-bot relations in customer service. See my page to get caught up. ...
This is the fifth post in a series about improving human-bot relations in customer service. See my page to get caught ...
This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught ...
