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Personalization vs. Efficiency: Striking the Right Balance in Customer Service

Providing exceptional customer experiences has become a critical competitive advantage in this ever-changing business landscape.  As technology advances, the future of customer ...

By |2023-12-01T13:46:51+00:00December 1, 2023|Customer Service, Personalization|0 Comments

CXHub: A Game-Changer for Businesses Seeking To Combined World-Class CCaaS with Outsourced Labor.

The world is moving faster than ever. Is your business keeping up? Staying ahead of the competition requires innovative approaches — ...

The Sociopathic System: Why some customer service programs consistently let us down

In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs ...

Using software to be more human: 5 ways computational thinking will revolutionize human-powered customer service

This is my third post in a series about improving human-bot relations in customer service. In case you missed the earlier ...

Stick to your priorities without becoming a robot: improve organizational focus in customer service

This is the fourth post in a series about improving human-bot relations in customer service. See my page to get caught up. ...

Stop taking mental shortcuts: improve resource allocation in customer service

This is the fifth post in a series about improving human-bot relations in customer service. See my page to get caught ...

You’re gonna need a bigger boat: improve scalability in customer service

This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught ...