Founded in 1988, Avantive Solutions is a purpose-driven global digital transformation leader specializing in designing, building, and delivering innovative customer experience (CX) and strategic sales solutions. Headquartered in Tulsa, Oklahoma, we’ve grown to more than 2,000 seats on campuses worldwide and through our secure Work @ Home network. Our global footprint, with domestic onshore, nearshore, and offshore locations, gives us the advantage of offering clients geographic diversity, scheduling flexibility, and language options.

As a Business Process Outsourcing (BPO) partner of choice for some of the world’s most recognized brands in healthcare and life sciences, financial technology (Fintech,) communications and media, and energy, we reimagine the customer experience and maximize results through enterprise-level technologies. Not only do we offer seamless omnichannel platforms, but we also provide advanced technologies and solutions such as Voice Analytics, Business Intelligence and Data Visualization, AI, and Machine Learning.

• Boutique feel with global support: Based in Tulsa, OK, Avantive has 10 contact centers and 2,000+ employees across the US, Mexico, India, and South Africa. As such, Avantive offers the flexibility to support your growth and changing landscape while still offering innovative industry technology to drive efficiency and a personalized relationship.

• Technology: Avantive provides the latest technology in the industry. We focus on Collaborative Technology and solutions designed to maximize the customer and/or sales experience. These solutions include AI components, machine learning, automation, eCommerce enablement, branded calling, and more.

• Experience: Avantive has extensive experience managing client programs of varying sizes and complexity all with the same attention to detail. Our goal is to manage efficiency and drive strategy to not only meet initial goals, but also drive growth and overall profitability. With more than 35 years of experience, Avantive has the knowledge and history to drive towards the future.

• Client Success Director: We provide you a Client Success Director based in the US regardless of delivery location. We match your culture with an Account Manager who has the experience and ability to act as your advocate. They are your single point of contact to best coordinate with all functional areas within Avantive.

• Delivery Location: It’s up to you—Avantive has delivery options in the US, Mexico, India, and South Africa to maximize quality while reducing costs (or a combination of locations to best fit the solution). We chose these locations based on their experience with similar clients, capacity, and advocates that would be great Advocates for you and your brand.

• Dedicated Agents and Account Management: A major component of our success is the focus on client satisfaction through a meticulous account management structure. We run your account as a “mini organization” within Avantive Solutions to ensure that your unique requirements and objectives are addressed and met rapidly and proficiently.

• Experience in Quick Implementations: We have aggressive strategies to canvass the market-seeking agents who have an affinity for your brand and customer base. In previous partnerships, we have scaled new clients in as little as 30-45 days and at scales between 25 agents up to over 300.

• Talented Labor Pools: All of our agents possess a high degree of English language aptitude and comprehension in both verbal and written formats at all of our locations. Many of our agents have college degrees or are completing their degrees, and they all have a very professional demeanor and superior soft skills so they are able to represent our clients very well.

• Flexible Staffing: Avantive Solutions has extensive experience ramping up and down to accommodate growth and will provide any additional staff seamlessly as your business expands.

• Culture: An aligned culture is very important to Avantive as it defines the tenure of any relationship as well as the ease of how the work gets done. We have found that mutual alignment with core values, interorganizational practices, and strategic goals is at the core of our success. This starts at the top of our organization and is presented down through the agents that advocate for your brand.

Recent wins include:
• Outbound Sales in the Consumer Energy Market
• Inbound Customer Service and Sales/Product support with omnichannel and social media management for a provider of Health/Life Sciences
• Inbound Customer Care for a provider of Health/Life Sciences
• Multiple expansions/growth with current clients to include new site locations, work@home, and global delivery

Avantive supports the following industries:
• Energy
• Telecommunications and Media
• Automotive
• Health and Life Sciences
• Retail and eCommerce
• Financial Services

Avantive provides the following services:
• Inbound and Outbound Sales
• Customer Service and Customer Experience
• Omni Channel Support
• Quality Assurance as a Service
• Virtual Answering Services