Virtual Staffing Solutions is a US-run Business Process Outsourcer with 5 sites in the Philippines. From its founding in 2018 as a private company, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing Solutions offers wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large global corporations.

VSS sets itself apart as a call center with several distinct differentiating factors. Located in Leyte, which boasts a population of over 4 million and a rich pool of 69,826 college students as of 2021, the region is ripe with talent. With 25 universities and with no significant competition, VSS leverages the local educational infrastructure.

VSS prides itself on offering lower costs without compromising on Staff quality, emphasizing that No Deal is Too Small to consider. With veteran BPO industry leadership and a commitment to hiring only an experienced workforce, VSS underscores its edge in service quality.

As an advocate for employee engagement, VSS also prioritizes family by providing opportunities for people to work near their loved ones, ensuring a community-centric approach.

Virtual Staffing Solutions was awarded the DREAM EMPLOYER OF THE YEAR in the Philippines’ Best Employer Brand Award. VSS’ strong Employer Value Proposition (EVP) has helped us attract and retain top talent, foster innovation, and drive organizational success. We are proud to provide a supportive, engaging, and fulfilling workplace that meets the unique needs and preferences of our employees. VSS attrition is at an average of 1.5% month-on-month.

VSS has achieved a significant milestone in its operations, demonstrating a strong ramp-up and performance in delivering customer support for a client who is a comprehensive provider of Internet, TV, Phone, and mobile services.

This win is marked by the strategic management of staffing requirements with five waves of 40 FTEs each, scheduled from early August through December 2023, ensuring a consistent training and nesting period to prepare for production phases. The success is also reflected in key performance indicators where VSS has shown positive trends. VSS has set an ambitious production target with a notable increase in Net Promoter Score and Overall Satisfaction (OSAT) metrics, indicating improved customer satisfaction and loyalty.

Moreover, AHT for calls has been optimized, and the number of calls handled efficiently illustrates our capacity to manage large call volumes effectively. These achievements present VSS’s commitment to enhancing customer satisfaction and maintaining high service standards in a competitive industry like Telecom.

Healthcare, Finance, Telecom, Retail, RPO, Manufacturing, Travel, Property Management, Media, Virtual Assistant, Specialty Roles (Nurse, IT Managers, Accountants, other licensed roles)

Healthcare – Patient Scheduling, Referral Coordinator, Claims Processing, Pre-Authorization, Medical Billing, Insurance Verification and Eligibility, Patient Intake, Specialty Services Referrals, RPM, PH and US LIcensed Nurses, Medical Collections, RCM, Patient Outreach, RPM, CPT and ICD-10 Coding.

Finance – Debit and Credit Card Customer Support, Mortgage Servicing and Loan Processing, Loan Data Analysis, Accounting, B2B Sales, Data Entry, Customer Support, Collections and Debt Recovery, Funding Advisors, Lead Qualification, Billing Support, Account Management, Reconsideration Specialist, Senior Funding Advisors.

Property Management – Customer Support, Vendor Services, Dispatch, Listing, Repair and Maintenance, Listing, Contract, Ticketing, Remote Monitoring

Telecom – Billing, Customer and Tech Support, Payment, Account Inquiries, Account Set-up

Retail – Billing, Order Line / Inbound Sales, Outbound Sales, Billing, Warranty, Order Status, Customer Support, E-comm Back-Office support.

RPO – Lead Generation, Recruitment Specialist, Recruitment Manager, Talent Pipeline

Manufacturing – Customer Support, Warranty Claims, Tech Support, Order Line and Order Status, Product Inquiry, Order Approvals, Product Registration, Troubleshooting

Travel – Reservations, Travel Requests, Invoicing, Payment and Billing, Guide and Member Coordination, Customer Support, Billing Disputes, Member Renewal

Media – Video Editor, Content Creation, Social Media