ArenaCX is pleased to announce that Atento has joined our marketplace of BPO providers. This is an exciting partnership for both organizations. For ArenaCX, this new addition to our BPO marketplace means more choice within the arena marketplace for customers looking to outsource key business functions. For Atento, US brands can experience the incredible quality of the Atento workforce. We invite you to learn more about Atento.
We are leaders in Latin America, serving the biggest names in sectors including Telecommunications, Banking/ Financial Services, Healthcare, Retail, Government and Born-digital services. Our unique expertise lies in combining data technology and digital tools with decades of experience in customer experience. This allows us to provide valuable insights for every step of the end/customer’s journey, resulting in more valuable experiences for consumers and companies. Knowledge is our distinctive trait: we combine data technology and digital tools with our vast experience in consumer relationships to provide valuable insights for every step along the end-customer’s journey, making experiences more valuable for consumers and companies.
We routinely build up 10,000 hours of customer-service experience on human and digital channels, every 10 minutes.
Differentiating Factors
We are leading the next generation of customer experience services by combining the power of technology and the human touch. Knowledge is our distinctive trait: we combine data technology and digital tools with our vast experience in consumer relationships to provide valuable insights for every step along the end-customers journey, making experiences more valuable for consumers and companies.
We lead the market’s transformation towards the future as traditional voice migrates to digital channels boosted by cutting-edge Next Generation Technologies that offer a competitive edge to the businesses of our more than 400 clients worldwide. We are among the 25 best multinational companies to work for globally, and have for nine years been among the top 25 in Latin America, according to Great Place to Work®; an international benchmark for workplace analysis and evaluation.
We routinely buildup 10,000 hours of customer-service experience on human and digital channels, every 10
Exciting Wins
Atento announces the successful implementation of its financial restructuring and unveils new business strategy leading the way to BTO (Business Transformation Outsourcing)
Industries they Support
Atento provides services to more than 400 clients leading multinationals in sectors such as telecommunications, banking, financial services, health services, consumer goods, public administration, and more. Banking and Telco for more than 23 years, retail for 16+ years. IT more than 19 years. Healthcare 11+ years, Travel and hospitality 21+ years. E-commerce 11+ years.
Outsourcing Functions You Provide
We provide a wide range of outsourcing services in CRM BPO (Customer Relationship Management Business Process Outsourcing) across multiple channels. Our services include lead generation, cross-selling, upselling and retention, omnichannel solutions to double sales, content moderation, and more. We also offer back-office solutions that leverage technology to improve efficiency and profitability. Our multilingual hub provides fluent services in over 24 languages, allowing us to expand the customer care horizons while maintaining the highest levels of service delivery.
“At Atento, we’re constantly on the lookout for innovative partners who share our passion for exceeding client expectations. That’s why we’re thrilled to announce our collaboration with ArenaCX. Their expertise aligns perfectly with our commitment to delivering world-class CX solutions. Together, we’re confident we can unlock new possibilities for efficiency, growth, and client satisfaction. This partnership is driven by two key goals: firstly, to leverage CX-end-to-end solutions to further optimize our service offerings and, secondly, to expand our reach and expertise to serve a wider range of clients. We’re excited to embark on this journey together and witness the incredible results we can achieve through the combined power of our talents.”
About the Author: ArenaCX
ArenaCX
ArenaCX is the global marketplace for CX solutions. Leveraging our meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and implementation solutions, our marketplace platform matches organizations with the providers that best fit their needs and facilitates the entire process — from RFP, to contract, and beyond.
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ArenaCX is pleased to announce that Atento has joined our marketplace of BPO providers. This is an exciting partnership for both organizations. For ArenaCX, ...
