Customer Experience is a people business. At ArenaCX, we care deeply about the health, safety and security of contact center employees. They are often the ...
If you run a support organization and have struggled with the pains of recruiting, training, scheduling, managing and retaining your team, the idea of using ...
Hint: Modern Outsourcing is About the Customer Experience! Customer service agents are the frontlines of your business and the window into your customers’ experience with ...
As a company focused on outsourcing, it’s clear we believe that outsourcing has the potential to make many operator’s lives simpler, while saving a business ...
The COVID-19 pandemic has not only changed customer's expectations for customer support, but it has shifted the way businesses operate. As businesses begin opening up, ...
It’s been over a year since the pandemic transformed our daily lives and we underwent seismic shifts, both personally and professionally. As a CEO, I’ve ...
As most customer service leaders know, having a reliable demand forecast is essential to making the right scheduling and staffing decisions: under-forecast and risk burning ...
The COVID-19 pandemic has sped up the adoption of key trends over the last decade: moves towards a better work/life balance, a digital transformation, an ...
Since the start of 2021, we’ve heard more and more horror stories of companies experiencing ransomware attacks, forcing them to shut down their business temporarily ...
