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      • Categories: Obstacles & Challenges

        How to Brace Your Support Team for COVID-19

        By ArenaCX

        Customer Experience is a people business. At ArenaCX, we care deeply about the health, safety and security of contact center employees. They are often the ...

        Published On: August 23, 20232.6 min read
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      • Categories: Obstacles & Challenges

        Are Your Tickets Really Too Technical to Outsource?

        By ArenaCX

        If you run a support organization and have struggled with the pains of recruiting, training, scheduling, managing and retaining your team, the idea of using ...

        Published On: August 23, 20236.7 min read
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      • Categories: Obstacles & Challenges, Outsourcing

        Why Outsourcing Doesn’t Always Mean Cheap Agents Overseas

        By ArenaCX

        Hint: Modern Outsourcing is About the Customer Experience! Customer service agents are the frontlines of your business and the window into your customers’ experience with ...

        Published On: August 23, 20232.9 min read
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      • Categories: Obstacles & Challenges, Outsourcing

        The Traditional Model of Outsourcing is Flawed – Here’s Why.

        By ArenaCX

        As a company focused on outsourcing, it’s clear we believe that outsourcing has the potential to make many operator’s lives simpler, while saving a business ...

        Published On: August 22, 202311.1 min read
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      • Categories: CX Transformation, Obstacles & Challenges

        What CX Teams Must do to be Successful in a Post-Covid World

        By ArenaCX

        The COVID-19 pandemic has not only changed customer's expectations for customer support, but it has shifted the way businesses operate. As businesses begin opening up, ...

        Published On: August 22, 20238.2 min read
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      • Categories: CX Transformation, Obstacles & Challenges

        How COVID-19 has exposed the flaws in CX delivery

        By ArenaCX

        It’s been over a year since the pandemic transformed our daily lives and we underwent seismic shifts, both personally and professionally. As a CEO, I’ve ...

        Published On: August 22, 20235.2 min read
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      • Categories: Best Practices, Customer Service, CX Transformation, Obstacles & Challenges

        How to Effectively Manage Fluctuating Customer Support Demand

        By ArenaCX

        As most customer service leaders know, having a reliable demand forecast is essential to making the right scheduling and staffing decisions: under-forecast and risk burning ...

        Published On: August 22, 20237.4 min read
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      • Categories: Best Practices, Business, Obstacles & Challenges

        Operational Agility: Are You Slowing Down Your Business?

        By ArenaCX

        The COVID-19 pandemic has sped up the adoption of key trends over the last decade: moves towards a better work/life balance, a digital transformation, an ...

        Published On: August 22, 20239.9 min read
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      • Categories: Obstacles & Challenges

        Cyberattacks: How to Mitigate Risk and Arm Your Operations

        By ArenaCX

        Since the start of 2021, we’ve heard more and more horror stories of companies experiencing ransomware attacks, forcing them to shut down their business temporarily ...

        Published On: August 21, 20238.5 min read
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      Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and GoContact omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. 

      A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

      Be My Eyes is a suite of products designed on a simple premise: to harness the power of technology and human connection to assist people who are blind or have low vision to lead more independent lives. With the press of a button, the app establishes a live video connection between blind and low vision users and either sighted volunteers, company representatives or sighted co-workers. With over 5 million users across 150 countries, Be My Eyes has become the largest online community for the blind and visually impaired.

      Headquartered in Vancouver, WA, Cyber Acoustics was founded in 1996 by audio enthusiasts with a passion for building affordable products with incredible sound. Since those early days we have continued to innovate in speakers and headphones and have been a mainstay in K-12 schools for more than a decade. Today, as the world of learning and work continues to evolve, we remain a leading EdTech provider, and have also expanded our product line to include office essentials like laptop docking stations, speakerphones, and Zoom-certified webcams, all with the belief that quality doesn’t have to mean expensive.

      Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It's flexible and ready to integrate with your entire communications stack. It's built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world.

      We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening!