On the 27th September, we were delighted to host the ABI Lab COO Roundtable at Konecta’s office in...

Following a complex period, our sector is undergoing a phase of renewal and adaptation to new market needs,...

It's no secret that inflation has been the culprit of some tough times for American households. A recent...

As a pioneer in the interim and fractional sales leadership market, Vendux is pleased to share our analysis...

The above chart represents the frequency analysis of when “insurance” is mentioned on consumer sale calls. The X-axis...

Asking the right discovery (probing) questions will ensure that the customers’ communication, desires, needs and expectations are laid...

Potential Calls which had cancelled services: 238 (34%) Assuming successful conversion of 10%: 24 Renewed service calls Additional...

Delivering Customer Engagement Solutions through Inbound, Outbound, Live Chat, Quality Monitoring and Social Media Services.