CX practitioners face and overcome many challenges throughout the year, but this holiday season there are only five things on their minds. That is according ...

The Genesys Leadership Forum, hosted by O2E, is a timely opportunity to join your peers from other leading brands for an afternoon of networking and ...

Why Attend As we wrap up 2023, how can we learn from our mistakes, replicate our successes and create a roadmap for future success? The ...

2022: the CX Awards lifts off, with hundreds of virtual attendees watching on. In 2023, the Awards gets even more attention, with the likes of Cisco, UJET, ...

The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact, one-third of consumers switched brands in the past ...

The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact, companies ...

Every year, one of India’s leading marketing industry news brands, Brand Equity, attracts marketing, customer experience, contact center, and digital executives from companies like Allianz, ...

The innovators and iconic leaders featured at Experience ‘24 are dedicated to redefining what is possible in the experience space. The conference delivers inspiration, hands-on ...

An inspiring innovation center tour. A rock star line up of industry leaders to share strategy, tactics and secrets of success you can apply to ...

The contact center is evolving faster than most companies can keep up. At the one-day Future of the Contact Center, attendees will get insights into ...

Success Festival? Connect with the world's fastest-growing community of top customer success executives from major corporations and innovative startups, and discover unparalleled opportunities for professional ...

In a world where customer experiences determine success, understanding the Voice of the Customer (VoC) is crucial. In fact, 67% of customers are willing to ...