Employee engagement refers to how committed an employee is in a company physically and emotionally. According to Indeed, employee engagement is important in today’s companies because:

What is one customer service trend happening within higher education? How does this trend translate into a usable customer service tactic?

Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company.

You go through the onboarding process and get the client set up and settled in. You get excited about the upcoming opportunity. Maybe you share a round of high fives with your team or celebrate with a happy dance in the middle of the office. (What, no one else? Just us? Oh ok…) Then some time goes by, you go on with your daily activities, focus on getting more clients, and grow your business. Then one day you realize that that client you were so excited about is…well, no longer your client. Somehow, at some point, the customer stopped coming back to patronize your store or cancelled his or her subscription. You might even learn that that customer is now your competitor’s customer! On, no! What happened?! You feel like a dummy for losing the customer (and perhaps not even realizing it).

Customer satisfaction remains a critical aspect of any business looking for ways to differentiate itself and retain customers. According to studies, the average American consumer tells 16 other customers about a bad customer experience.

What matters most to online shoppers? According to a recent study by Google, it’s the lowest price and free shipping. This is where giant conglomerates like Wal-Mart and Amazon have everyone beat. So, does that mean smaller companies have little chance of winning customers?

What is one strategy for an HVAC (heating, ventilation, and air conditioning) Company to grow its customer base?

Without any doubt, customer support agent performance is one of the most important factors in a company’s growth.

Is landing a live chat agent job something you’ve considered? If so, you’ve come to the right place. We’re here to discuss ...