Medication non-adherence presents a significant public health issue, affecting millions of individuals worldwide and leading to at least 100,000 preventable deaths annually.[1] It also imposes a substantial financial burden, resulting in billions of dollars in unnecessary medical expenses each year.[2] Amidst the various obstacles that lead to medication non-adherence, language barriers add an additional layer of complexity. However, emerging technologies, such as conversational chatbots powered by artificial intelligence (AI), offer a promising solution to bridge this language gap and achieve better health outcomes.

In this digital transformation era, leveraging advanced technologies is vital to achieving operational excellence. Quality assurance, once a routine task, has now assumed the role of a strategic imperative within contact centers. By employing advanced technologies such as AI, we can revolutionize how quality assurance functions, allowing us to explore customer interactions more thoroughly. This approach uncovers valuable insights that are frequently overlooked by conventional methods.

In an era of unprecedented advancements in technology and communication, the traditional confines of business operations have transcended geographical borders, and organizations are discovering the strategic benefits of geographic diversity.

As data continues to grow exponentially, organizations are continuously seeking advanced methods to extract valuable insights efficiently. Voice analytics, in combination with data visualization, has emerged as a powerful solution to help professionals make informed decisions.

Outsourcing to South Africa has become increasingly popular in recent years. In fact, the business process outsourcing (BPO) market there “was valued at USD 1.4 billion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 13.2% from 2020 to 2027,” according to Grand View Research.