ArenaCX is pleased to announce that Callvu has joined our marketplace of Technology providers. This is an exciting partnership for both organizations. For ArenaCX, this new addition to our Technology marketplace means more choice within the arena marketplace for customers looking to outsource key business functions. For Callvu, US brands can experience the incredible quality of the Callvu workforce. We invite you to learn more about Callvu.
Callvu is a pioneering provider of omni-channel digital engagement solutions designed to transform customer interactions and drive business growth. Founded in March 2012, Callvu integrates voice, chat, video, and co-browsing into a seamless platform, ensuring a cohesive and intuitive customer experience. Our innovative solutions, including Visual IVR and interactive digital forms, streamline complex processes and empower agents to provide real-time, guided assistance, leading to faster issue resolution and higher customer satisfaction. With a strong commitment to security, compliance, and scalability, Callvu enables businesses to deliver exceptional, personalized service across various industries.
Differentiating Factors
Callvu stands out in the market with its comprehensive omni-channel platform that seamlessly integrates multiple communication channels. Our Visual IVR technology revolutionizes traditional voice menus into user-friendly visual interfaces, significantly enhancing self-service options and reducing call times. The platform’s advanced co-browsing and collaboration tools enable agents to provide guided assistance, ensuring swift and effective issue resolution. Additionally, Callvu’s solutions are easily integrated with existing CRM and ERP systems, and leverage AI-driven insights to personalize customer interactions, ensuring a tailored experience for each customer. Our commitment to security, compliance, and continuous innovation further sets us apart from the competition.
Exciting Wins
Callvu has recently achieved significant milestones, including the successful deployment of our Visual IVR solution for a major financial institution, resulting in a 30% reduction in call handling times and a 25% increase in customer satisfaction scores. Additionally, we partnered with a leading healthcare provider to implement our interactive digital forms, streamlining patient intake processes and reducing administrative burdens by 40%. These wins underscore our ability to deliver impactful results across diverse industries.
Industries they Support
Financial Services
Healthcare
Telecommunications
Retail
Insurance
Utilities
Government
Outsourcing Functions You Provide
Customer Support
Technical Support
Sales Support
Billing and Payment Assistance
Appointment Scheduling
Patient Intake and Processing
Claims Processing
“We are thrilled to partner with ArenaCX as it represents a significant opportunity to expand our reach and impact in the customer engagement space. Our goal for this partnership is to leverage ArenaCX’s robust network to connect with more businesses seeking innovative solutions to enhance their customer interactions. Together, we aim to set new standards in digital engagement, driving exceptional customer experiences and operational efficiency.”
— Mike Yakovlev, Head of Global Channel Partnerships
About the Author: ArenaCX
ArenaCX
ArenaCX is the global marketplace for CX solutions. Leveraging our meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and implementation solutions, our marketplace platform matches organizations with the providers that best fit their needs and facilitates the entire process — from RFP, to contract, and beyond.
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