HelpSquad is a global BPO that allows companies to outsource their critical customer service and business processes to highly-trained, experienced virtual assistants. HelpSquad virtual assistants can take on any role – customer service agents, call center representatives, and back office operations. We guarantee that outsourcing customer support with HelpSquad will reduce operational costs, increase efficiency, and expand productivity. At the same time, outsourcing will free-up personnel to focus on value-added tasks.

1. We are not just a BPO contact center, we are also a technology company. Most BPO’s do not own their own technology. HelpSquad has a fully featured contact center software that can be used to optimize our client’s business processes and can create unique processes for every customer. We don’t just sell butts in seats. We optimize your operation end-to-end.

2. HelpSquad is extremely scalable. Based upon a company’s needs and requirements, we can provide from one virtual assistant to hundreds of customer support agents to grow and supplement your team. HelpSquad BPO service is packed with experienced professionals that are capable of making the impossible, possible.

3. We hire directly from many regions, have operations in Asia, and have partners in South Africa and Latin America. We can answer your customers’ questions in English and Spanish in real-time. Time zones will never be a problem.

By partnering with ArenaCX, HelpSquad was selected by Slinger Bag as the ideal solution provider for its Level 1 servicing needs. The results from the first month of HelpSquad and Slinger Bag’s partnership resulted in a remarkable 90% improvement in customer response times and a 12% increase in customer satisfaction.

E-Commerce, Healthcare and Medical Practices, Education, Technology and SaaS, Hospitality, Legal, Finance, Marketing & Media, Insurance, Transportation, Real Estate, Home Services

BPO Services, Virtual Assistants, Virtual Receptionists, Live Chat Outsourcing