ArenaCX is pleased to announce that MIXBS Inc has joined our marketplace of BPO providers. This is an exciting partnership for both organizations. For ArenaCX, this new addition to our BPO marketplace means more choice within the arena marketplace for customers looking to outsource key business functions. For MIXBS Inc, US brands can experience the incredible quality of the MIXBS Inc workforce. We invite you to learn more about MIXBS Inc.
MIXBS is the premier contact center, offering an unparalleled fusion of exceptional service and advanced technology. Our dedicated, multilingual team ensures superior customer support, swift issue resolution, and tailored interactions. Leveraging modern technology, we seamlessly integrate diverse communication channels, delivering seamless omnichannel experiences. Embracing a cloud-based model empowers us to enlist top-tier, cost-effective agents without geographical limitations. Notably, our unwavering dedication to continuous improvement and client satisfaction solidifies our position as the optimal choice for businesses seeking a dependable and high-performing contact center solution.
Differentiating Factors
Some of the main factors that differentiate us from our competitors are:
Scalability: Easily adjust to fluctuations in call volumes or operational needs.
Speed: Agile and efficient project launches within one week.
Cost-effectiveness: Our cloud-based solutions offer bilingual agents starting from $9 per hour, sourced from economically favorable areas, with no project start-up costs.
Global Reach and Linguistic Diversity: Access to a geographically dispersed pool of native-speaking agents enables multilingual support across time zones.
Real-time Analytics: Our robust reporting tools provide valuable insights into customer interactions and contact center efficiency.
Disaster Recovery: High availability and minimal downtime during unexpected events are ensured by disaster recovery capabilities.
Exciting Wins
Our journey with CDEK began by supporting their Internal Hotline, managing inbound and outbound calls. In a matter of months, we expanded our role to include their International Hotline, broadening the spectrum of services provided. When CDEK faced a significant challenge due to the loss of their main Call Center partner, they turned to us to rapidly increase our capacity. Meeting this demand, we swiftly tripled our team size, showcasing our responsiveness and reliability. This demonstrated capability earned us the trust and recognition of CDEK, leading to our establishment as their primary partner for the Hotline department. Furthermore, CDEK extended referrals to engage our assistance in diverse areas, such as written communications, Shopping, Markethelp, among others. Presently, we oversee and ensure the highest quality and customer satisfaction in CDEK’s main helpdesk area, solidifying a successful partnership based on trust and efficient service delivery.
Industries they Support
Financial Services
Healthcare
Hospitality and Travel
Retail
Technology and Software
E-commerce
Telecommunications
Utilities
Government
Education
Nonprofits and Fundraising
Transportation and Logistics
Automotive
Real Estate
Legal Services
Travel and Tourism
Pharmaceutical and Healthcare Sales
Insurance
Energy and Environmental Services
Outsourcing Functions You Provide
Customer Support
Technical Support
Sales and Lead Generation
Inbound Call Handling
Outbound Call Services
Helpdesk Services
Order Processing
Multilingual Support
Social Media Management
Back Office Support
Appointment Scheduling
Data Entry and Processing
Market Research and Surveys
Quality Assurance and Monitoring
Live Chat Support
Email Support
Content Moderation
Virtual Assistant Services
“We are thrilled to join forces with ArenaCX, the world’s first outsourcing management platform. We believe that this partnership will enable us to deliver exceptional customer experiences and business growth for our clients. ArenaCX’s flexible engagement model, outcome-oriented technology and white glove partner matchmaking services are exactly what we need to take our cloud-based contact center solutions to the next level. Our goal is to leverage ArenaCX’s platform to access new markets, optimize our operations, and enhance our quality and performance. We look forward to working with ArenaCX and their network to create a win-win situation for everyone involved.” – Nina Konyusheva, COO of Mixbs Inc.
About the Author: ArenaCX
ArenaCX
ArenaCX is the global marketplace for CX solutions. Leveraging our meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and implementation solutions, our marketplace platform matches organizations with the providers that best fit their needs and facilitates the entire process — from RFP, to contract, and beyond.
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