ArenaCX is pleased to announce that Sharpen Technologies, Inc. has joined our marketplace of Technology providers. This is an exciting partnership for both organizations. For ArenaCX, this new addition to our Technology marketplace means more choice within the arena marketplace for customers looking to outsource key business functions. For Sharpen Technologies, Inc., US brands can experience the incredible quality of the Sharpen Technologies, Inc. workforce. We invite you to learn more about Sharpen Technologies, Inc..
Sharpen creates contact centers that don’t suck. Most contact center experiences suck – and they don’t have to. Our AI-powered cloud contact center simplifies and secures every customer and agent interaction to enable quick and efficient resolution across voice, digital and self-service channels.
Differentiating Factors
AGENT FIRST: Happy agents create happy customers. Our technology is designed to put the power in the hands of the one person tasked to take care of the customer: the agent. Our easy-to-use agent interface is learned in minutes and our embedded performance tiles encourage and guide agent behavior.
USABLE AI™: In most cases, “AI” is just a buzzword. Sharpen is laser focused on providing AI technologies that provide an actual solution to real-world CX challenges without breaking the bank.
US-BASED SUPPORT: From new customer implementation to ongoing customer and technical support, our award-winning services are performed by US-based, badged employees and certified partners.
Exciting Wins
HelpCloud, a BPO based in Lehi Utah, chose Sharpen’s CX product to replace its existing tech stack. The decision was based on many factors such as ease of use, agent interface, scalability, and price.
HelpCloud also takes advantage of Sharpen’s partner program called SharpenUP! which provides lifetime commissions, bonuses, and market funds.
Industries they Support
CCaaS is usually not considered industry-specific. However, we do focus our marketing, product and integration efforts on a few key verticals:
– BPO
– Financial Services (emphasis on credit unions)
– eCommerce/Retail
– Healthcare
Outsourcing Functions You Provide
Sharpen provides Contact Center as a Service (CCaaS) technology.
After dealing with employee issues, demanding customers, and growing competition, the last thing BPOs should have to worry about is their contact center technology. We’re excited to be working with ArenaCX to bring its BPO partners our world-class CX technology, easy access to Usable AI™, and unique revenue opportunities.
We look forward to a bright future together.
–Brad Fox, CRO of Sharpen Technologies
About the Author: ArenaCX
ArenaCX
ArenaCX is the global marketplace for CX solutions. Leveraging our meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and implementation solutions, our marketplace platform matches organizations with the providers that best fit their needs and facilitates the entire process — from RFP, to contract, and beyond.
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