Welcome to our award-winning Business Process Outsourcing (BPO) services, where we specialize in delivering multilingual customer experiences and cutting-edge technical support solutions. At the heart of our success is a people-first culture, ensuring that we provide the dedicated teams your company requires to thrive and expand. Let Opstalent handle the hard work for you, as our mission revolves around creating happy customers for your business. Your success is our priority, and we are committed to delivering excellence in every aspect of our services.

Our differentiating factors that set us apart in the industry:

Award-Winning Expertise: We take pride in our track record of excellence, having been recognized with prestigious awards for our outstanding contributions in providing top-notch customer experiences and technical support solutions.

Multilingual Excellence: Our commitment to delivering seamless multilingual support ensures that we can cater to a diverse global audience. This capability enhances the accessibility and satisfaction of your customers across different language preferences.

People-First Culture: Our unique approach places a strong emphasis on our people-first culture. By prioritizing the well-being and growth of our teams, we foster a collaborative and motivated workforce that is dedicated to exceeding your expectations. Our attrition rate of an enviable 4.7% (unheard of in this industry) is testament to our commitment to our people.

Tailored Team Solutions: Understanding that each company has unique needs, we provide personalized team solutions to ensure that you have the right talent for success – human and/or AI solutions. This flexibility allows us to adapt to the specific requirements of your business.

Hard Work Simplified: At Opstalent, we believe in making things easier for our clients. Let us handle the hard work, allowing you to focus on strategic aspects of your business while we manage the intricacies of customer experience and technical support.

Transparent Communication: At Opstalent we understand the value of your time and the urgency of addressing issues promptly. You can trust that dealing with us will not leave you hanging on the line, waiting for your concerns to be addressed. We’ve streamlined our communication channels to ensure that issues are resolved efficiently and effectively. Our commitment to transparency means that your concerns won’t get lost in a bureaucratic maze.
Furthermore, our commitment to customer satisfaction is underscored by our direct line to decision makers. Issues can be escalated directly, ensuring that your concerns receive the highest level of attention and resolution. This direct access to decision-makers reflects our dedication to providing a responsive and client-centric approach, setting us apart in the BPO landscape.

While we have won numerous awards every year in the past, our latest achievement is only from November 2023 where we WON FIRST PLACE at the ECCCSA (European Contact Centre & Customer Service Awards) among thousands of exceptional entrants for the “Best Employee Experience & Most Effective L&D Program”.

Construction
Cyber
Crypto
Ecommerce / Logistics
Gaming
Fintech
Insurance
Software
Marketing / Media Tech
Pharma
Telecommunications

But of course we are not limited to this

Opstalent is an award-winning outsourcer based in Poland made up of 2 divisions. We help our clients by:

Delivering 24/7/365 multilingual customer experience and tech support.

Build cross-functional dedicated technology teams.