When you’re covered on all sides, your operations are minimally affected when unexpected events occur, and you’re able to adapt with ease. This saves you time, money, and a whole lot of headache.
Follow your own advice: Spread your investment (your customer support) across different contact center partners to protect your company’s customer experiences and to avoid risky moves that could make your company vulnerable if your sole contact center partner were to unexpectedly underperform. Your future self with thank you for it.
I know what you’re thinking – that sounds really complicated and time consuming (after all, we don’t make our own mutual funds, do we?). Well, good news. ArenaCX makes it easy for you to create your very own portfolio of outsourcing partners. When you work with the vetted partners in the ArenaCX contact center marketplace, you avoid rigid long term contracts so you can test and trial partners until you find the right one for your business needs.