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The world is changing - can your business afford to staff the same as it did pre-pandemic? COVID-19 shook up business operations across the globe ...
If you have experience working with BPOs, you understand how challenging it can be to find the right contact center partner. And if you’re new ...
Okay, 4 mistakes you’re making may be a little harsh. I should clarify by saying that the traditional outsourcing process as we see it working ...
As a business your customers are your greatest asset, so shouldn’t they be the driving force behind the decisions you and your company make? While ...
As a service leader, you know your job is not easy. Not only are you responsible for the day-to-day tactics of running the customer service ...
In 2002, Billy Beane and the Oakland A’s introduced a radically new way of constructing a winning baseball team; one which allowed them to compete ...
Customer service is at the core of any good business - so what steps should you take (and more importantly not take) when assisting your ...
The COVID-19 pandemic has not only changed customer's expectations for customer support, but it has shifted the way businesses operate. As businesses begin opening up, ...
As consumers, many of us are probably pretty familiar with what a knowledge base is - it's where customers, like us, can find articles that ...
