How Vulnerable is Your Business? Insights from Customer Contact Week.
In case you missed it, last week's Customer Contact Week (CCW) conference in Las Vegas marked a return to in-person events. As this was ...
How to Effectively Manage Fluctuating Customer Support Demand
As most customer service leaders know, having a reliable demand forecast is essential to making the right scheduling and staffing decisions: under-forecast and risk ...
Operational Agility: Are You Slowing Down Your Business?
The COVID-19 pandemic has sped up the adoption of key trends over the last decade: moves towards a better work/life balance, a digital transformation, ...
Are You Using the Right Case Routing Method for Your Team?
Most of us in the customer service field are pretty familiar with the concept of ticket or case routing - but are you using ...
ArenaCX’s Customer Service Software Improves Outsourcing Partnerships.
ArenaCX is the world’s first contact center marketplace, providing outsourced labor with a twist by adding an element of co-opetition that improves BPO performance ...
5 Common Outsourcing Myths Debunked
If you hear the word “outsourcing” and instantly recoil, you’re not alone. In fact, many business leaders are extremely hesitant to outsource business functions ...
Integrating Your Outsourced Team [+ Best Practices from BPO Leaders]
Customer service outsourcing can be tricky - especially when it comes to aligning your external outsourced team with your in-house team. Fortunately, there are ...
How to Build a Customer Support Forecast [+ Free Template]
As a customer service professional, you’re probably all too familiar with the importance of an accurate demand plan and forecast. We hear this term ...
How the ArenaCX Marketplace Works with BPOs
ArenaCX brings brands in need of customer support capacity together with world-class BPOs. For marketplace members, we take the hard work out of finding, ...
Generate More Leads in 90 Days: 5 Steps for Small Business Leaders
Gaining new customers has always been a top priority (and challenge) for small businesses. The COVID-19 pandemic has unfortunately made lead generation even more ...
